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Novotel Melbourne on Collins

Photo gallery for Novotel Melbourne on Collins

Exterior
Indoor pool
Indoor pool
Indoor pool
Deluxe Room, 1 King Bed | Down duvets, minibar, in-room safe, desk

Overview of Novotel Melbourne on Collins

UNESCO Sustainable Travel Pledge

Novotel Melbourne on Collins

4.5 star property

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
270 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central11 min walk
  • Popular LocationQueen Victoria Market16 min walk
  • Popular LocationCrown Casino and Entertainment Complex17 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)20 min drive

Room options

About this area

Melbourne

Located in Melbourne Central Business District neighbourhood, Novotel Melbourne on Collins is connected to a shopping centre. Regent Theatre and Forum Theatre are cultural highlights, and some of the area's activities can be experienced at Sidney Myer Music Bowl and St Kilda Road. Travelling with kids? Consider Melbourne City Baths and SEA LIFE Melbourne.

What's nearby

  • Bourke Street Mall - 5 min walk
  • Melbourne Central - 11 min walk
  • Australian Centre for the Moving Image - 11 min walk
  • Queen Victoria Market - 16 min walk
  • Crown Casino and Entertainment Complex - 17 min walk

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 20 min drive

About this property

Novotel Melbourne on Collins

4.5-star luxury hotel located in Melbourne Central Business District
Close to Crown Casino and Entertainment Complex, Novotel Melbourne on Collins provides a corner/local shop, a shopping centre on site and a coffee shop/cafe. The on-site local cuisine restaurant, Lane Restaurant, features brunch and happy hour. In addition to dry cleaning/laundry services and car hire on site, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out and concierge services
  • Tour/ticket information, multilingual staff and a ballroom
  • A lift, a computer station and a porter/bellboy
  • Guest reviews give top marks for the dining options and location
Room features
All 380 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with free toiletries and hairdryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and fridges

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and public transport

  • Off-site parking within 2953 ft (AUD 30 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: AUD 38-38 for adults and AUD 0-38 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lane Restaurant
  • Lane Cafe and Bar

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping centre
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7016 square feet of space)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 July to 30 September:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between AUD 38 and AUD 38 for adults, and AUD 0 and AUD 38 for children (approximately)
  • Nearby parking fee: AUD 30 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Does Novotel Melbourne on Collins have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM to 10 PM.

How much does it cost to stay at ?

As of 5 Dec 2022, prices found for a 1-night stay for 2 adults at on 2 Jan 2023 start from ₹11,243.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Melbourne on Collins pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Novotel Melbourne on Collins?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Melbourne on Collins?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Melbourne on Collins located?

This family-friendly Melbourne hotel is located in the entertainment district, within 1 mi (2 km) of Collins Street and Crown Casino and Entertainment Complex. Flinders Lane and Bourke Street Mall are also within 5 minutes. Flinders Street Station is 6 minutes by foot and Melbourne Central Station is 10 minutes.

Can I cancel my reservation for free at Novotel Melbourne on Collins and receive a full refund?

Yes, Novotel Melbourne on Collins offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Melbourne on Collins cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 435 out of 1001 reviews" "
" "5 - Excellent 43%
Rating 4 - Good. 401 out of 1001 reviews" "
" "4 - Good 40%
Rating 3 - Okay. 107 out of 1001 reviews" "
" "3 - Okay 11%
Rating 2 - Poor. 34 out of 1001 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 24 out of 1001 reviews" "
" "1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Kenneth
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with excellent staff & ideally located in central Melbourne.

4/5 Good

John, Toronto
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has third floor registration. It has narrow frontage at ground level and two elevators travelling between ground and third floors. Although a potential source of problems the system worked well for us.
Stayed 4 nights in Nov 2022

3/5 Okay

fernando
Liked: Property conditions & facilities
buffet was cold , beer was served in hot glass

3/5 Okay

Kylie
Travelled with partner
Liked: Property conditions & facilities
Great location, unfortunately our room stunk of smoke and somebody had been in before us as kettle out and hot, staff diddnt seem to believe us, however moved rooms and no further issues. Restaurant on site was handy

4/5 Good

Briony
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot but not much parking
Stayed 1 night in Oct 2022

5/5 Excellent

Chris
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was central. Parking was a bit hard to navigate, however the parking attendant was very helpful and pleasant.
Stayed 1 night in Sep 2022

4/5 Good

Crystal
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and tidy. The customer service was friendly and helpful. Though, it would have been nice to have a book or something in the room letting you know all the details you need about the hotel and amenities. Though, it was great to see a book introducing the surrounding area, as a foreign traveller this was helpful.
Stayed 5 nights in Sep 2022

4/5 Good

Jillian
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting around Melbourne via public transport. Plenty of shops and restaurants within walking distance from hotel. Staff are friendly and helpful. The only downside is housekeeping was pretty slack
Stayed 3 nights in Sep 2022

4/5 Good

JOCELYNE ALTAREJOS