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Grand Hyatt Melbourne

Photo gallery for Grand Hyatt Melbourne

Building design
Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor spa tub
View from room

Overview of Grand Hyatt Melbourne

Grand Hyatt Melbourne

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
123 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central12 min walk
  • Popular LocationMelbourne Cricket Ground17 min walk
  • Popular LocationRod Laver Arena20 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)29 min drive

Room options

About this area

Melbourne

In the entertainment district, Grand Hyatt Melbourne is in Melbourne Central Business District, a neighbourhood in Melbourne with good shopping. Sidney Myer Music Bowl and St Kilda Road are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Collins Street and Bourke Street Mall. Travelling with kids? Consider Melbourne City Baths, or check out an event or a game at Margaret Court Arena. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and rock climbing nearby.
Visit our Melbourne travel guideOpens in a new window
Map

What's nearby

  • Forum Theatre - 4 min walk
  • Australian Centre for the Moving Image - 6 min walk
  • Melbourne Central - 12 min walk
  • Melbourne Cricket Ground - 17 min walk
  • Rod Laver Arena - 20 min walk

Getting around

  • Flinders Street Station - 8 min walk
  • Parliament Station - 8 min walk
  • Melbourne Airport (MEL) - 29 min drive

About this property

Grand Hyatt Melbourne

5-star luxury hotel located in Melbourne Central Business District
Crown Casino and Entertainment Complex is located near Grand Hyatt Melbourne, which provides shopping on site, a coffee shop/cafe and a hair salon. Active travellers can enjoy aerobics , Pilates and basketball at this hotel. Treat yourself to a deep-tissue massage, aromatherapy or a facial at City Club, the on-site spa. The on-site restaurant, Collins Kitchen, features international cuisine and brunch. Yoga classes are offered at the 24-hour gym; the property also has dry cleaning/laundry services, a fireplace in the lobby and car hire on site. In addition to a bar and a 24-hour business centre, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), an outdoor tennis court and valet parking (surcharge)
  • Limo/town car service, an electric car charging station and express check-out
  • A computer station, luggage storage and multilingual staff
  • Guest reviews speak highly of the helpful staff and location
Room features
All 550 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as late-night room service and free WiFi. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with deep-soaking baths and hairdryers
  • 32-inch HDTVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Italian, Korean, Russian, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (AUD 90 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 47-50 for adults and AUD 23.5-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Collins Kitchen
  • Ru-Co Bar
  • Lobby Lounge & Bistro Bar

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Basketball
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Children's games
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (9688 square feet of space)
  • Meeting rooms - 15

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Business-friendly
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Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between AUD 47 and AUD 50 for adults, and AUD 23.5 and AUD 25 for children (approximately)
  • Valet parking fee: AUD 90 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Hyatt Melbourne
Grand Hyatt Melbourne Hotel
Hyatt Melbourne Grand
Melbourne Grand Hyatt
Grand Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Melbourne
Grand Hyatt Melbourne Hotel Melbourne

Frequently asked questions

Does Grand Hyatt Melbourne have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at on 5 Jan 2023 start from ₹16,598.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Melbourne pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Melbourne?

Valet parking is available for AUD 90 per night.

What time is check-in at Grand Hyatt Melbourne?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Hyatt Melbourne?

Checkout is at 11 AM.

Where is Grand Hyatt Melbourne located?

This family-friendly Melbourne hotel is located in the entertainment district, within 1 mi (2 km) of Collins Street and Crown Casino and Entertainment Complex. Flinders Lane and Regent Theatre are also within 5 minutes. Parliament Station is 8 minutes by foot and Flinders Street Station is 8 minutes.

Can I cancel my reservation for free at Grand Hyatt Melbourne and receive a full refund?

Yes, Grand Hyatt Melbourne offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Melbourne cancellation policy on our site for more details about any exclusions or requirements.

Grand Hyatt Melbourne Reviews

Grand Hyatt Melbourne Reviews

Overall score and ratings

8.8

Excellent

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 10 - Excellent. 615 out of 1000 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 227 out of 1000 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 96 out of 1000 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 42 out of 1000 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 20 out of 1000 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Excellent

Stephanie
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location, lovely facilities

10/10 Excellent

carol
Travelled with partner
Liked: Cleanliness, staff & service
Close to everything

4/10 Poor

Stuart
Travelled with partner
Disliked: Staff & service
For the money we paid, it was very underwhelming. They messed up our checkin the first time, we came back after attending a show only to find they hadn’t received our payment and therefore tried to charge us a second fee. Upon contacting the bank to sort it out the second checkin staff and duty manager sorted the problem. Eventually we got checked in. We won’t be back.
Stayed 1 night in Oct 2022

2/10 Terrible

Monica
Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service at every level was shocking. The room was quite dusty and our room wasn't made when we got back from being out all day. Everything took a long time and the staff just had terrible service skills despite trying. Very disappointing given I have stayed here before and the cost of the room. The restaurant did not represent good value for any sitting not lunch or dinner.
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star
Stayed 2 nights in Sep 2022

10/10 Excellent

Stephanie
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a view; love the hotel bar and restaurant.
Stayed 3 nights in Sep 2022

8/10 Good

Gayle
Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2022

10/10 Excellent

Kem
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant as always
Stayed 2 nights in Sep 2022

10/10 Excellent

Miok
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 3 nights in Jun 2022

10/10 Excellent

Nicole
Liked: Cleanliness, staff & service, amenities, property conditions & facilities