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"We were disappointed with our stay unfortunately. We arrived at reception and waited about 15 minutes to be checked in whilst staff allowed other guests to cut the queue with no acknowledgement of the guests waiting patiently. On entrance to our room a strong smell of cigarette smoke hit us. I called down to reception to report it but no one answered. We’d had a very long journey so persevered and opened the window to try and disperse the smell. We reported it to reception just to be told that they’d asked security to investigate… no apology. "

"It was good "

"My stay was pleasant, staff very helpful and kind. I've arrived by night and couldn't see the main entrance from the parking lot, FYI it's on the left."

"Tommy’s really nice and comfy and Breakfast was amazing. Also, for £6, you take the Heathrow Hotels Shuttle and they drop you in front of the hotel. Great stay. "

"A great location for access to Heathrow, surprisingly quiet and has a great gym! Will definitely stay there again!"

"Clean room "