Is Westpoint Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Westpoint Hotel?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM.

What time is check-out at Westpoint Hotel?

Checkout is at 10:30 AM. Late checkout is available for a fee (subject to availability).

Where is Westpoint Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station is only a 2-minute walk and Lancaster Gate Underground Station is 6 minutes.

Westpoint Hotel Reviews, Deals & Photos 2025

6/10 Okay

Grace

21 Sept 2025

Liked: Cleanliness, staff & service, amenities

Great location, hotel very clean but a little dated. Would stay again.

Stayed 2 nights in Sep 2025

8/10 Good

HOI KIU

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of hotel is close to Paddington station, which is very convenient to travel around in London via public transportation.

Stayed 10 nights in Aug 2025

10/10 Excellent

Henry

12 Jun 2025

Liked: Cleanliness, amenities

Small but very clean room with comfortable bed. Fantastic location. Friendly and helpful reception staff.

Stayed 2 nights in May 2025

10/10 Excellent

Ila Mae

11 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was amazing , clean , worth the money

Stayed 2 nights in Jun 2025

2/10 Terrible

Sergey

3 Jul 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Very small bathroom and shower

Stayed 3 nights in Jun 2025

6/10 Okay

Martin

10 May 2025

Disliked: Staff & service, property conditions & facilities

Very good location! Nice restaurants and bars in the area. Room ok but the shower is terrible. Cold or super warm.

Stayed 2 nights in May 2025

6/10 Okay

Vu

17 Jul 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

I enjoyed the hotels area which was very walkable to the tube and dining options. However, we got assigned to the room that was so hot and a bit suffocating tbh. I understand the Air con condition here in the uk but at least we should have some opened air windows which didnt work.

Stayed 1 night in Jun 2025

8/10 Good

Josephine

2 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The rooms are cozy and fine for one night. There was a problem with my key getting stuck. However Lucy at the front desk went out of her way to resolve the situation.

Stayed 1 night in May 2025

10/10 Excellent

Jeewanjot

6 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a great find! Very happy with everything except the wifi. No setv

Stayed 3 nights in Jun 2025

4/10 Poor

Gerry

22 Jul 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Wifi didn't work at all. Rooms were hot and fan didn't help. Needed to open window due to heat and constant noise from traffic affected our sleep. Construction in hallways was on-going except on weekend. Old locks on room doors did not provide security, sign inside room warned us to lock valuables inside suitcase as hotel would not be responsible for theft. Staff were kind and helpful. Bathroom shower was tiny, pillows were small and lumpy.

Stayed 3 nights in Jul 2025

6/10 Okay

Julyet

14 Jul 2025

Liked: Staff & service

Disliked: Amenities

Checking in was confusing as I'd done an online check in the day before but when we got there I had to go through normal check-in Room had everything we needed but bathroom very tiny and for people who are carrying a bit of weight may struggle to manoeuvre around it. Bed was super comfy, so 10 out of 10 for that. Staff very friendly. In the morning then lift was out of service which wasn't great as we were on the 3rd floor and had to walk down several flights of stairs. Anyone with mobility problems would have struggled with this. We liked where the hotel was situated pretty building and lovely reception area. The TV in our twin room was opposite one of the beds so not ideal place for the other person trying to watch from the other bed. Great for a night away but for the price of the tiny twin room it seemed a lot of money so although we loved the area not sure we would stay there again.

Stayed 1 night in Jul 2025

2/10 Terrible

Bethanee

30 Sept 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

This hotel did not match the images or services advertised online. The room was claustrophobic for someone with no previous experience feeling claustrophobic - barely room to open a suitcase, the shower was less than 1 metre square, and the bathroom had less then 50cm of changing room unless you wanted to straddle the toilet to do so. The supposedly free wifi might work…but my webpages are still trying to load. Cleaning staff do not understand the meaning of “do not disturb” signs which was a huge invasion of privacy (especially considering I had to change in the room because of the aforementioned limited space in the bathroom), and took a fan out of my room (during a warm week) that was quite obviously in use. When I asked reception staff about this and if I could have one to take back to my room, I was made to feel that this was a huge inconvenience to them. I would not recommend this travel to anyone wanting a good nights sleep, rest after travelling from the other side of the world, or just a nice stay in general. If I could give this hotel no stars, I would. I checked out 5 days early and booked a different hotel because I was so uncomfortable and staff refused to refund remaining nights even after I explained my complaints and was visibly upset.

Stayed 9 nights in Sep 2025

6/10 Okay

Ivy

28 Jun 2025

Disliked: Amenities

Great location close to major hub for underground. Noisey busy street but not a big deal if you don’t have to sleep with window open which we did due to the heat. One fan was supplied. Rooms were small. No flat surface to lay anything on. Kitchenette was a floating shelf 6” wide with an electric kettle and mugs. Bathroom was horrible. Stand up shower was small and 2x2 feet of floor space to function. But worst part was sink had 2 facets one for hot one for cold that were push activated. U had to hold down each to use before it ran out with just enough pressure to not make to too forceful as to splash outside the tiny sink. Cold started warm turned hot then cold. No surface in bathroom to lay items and barley room to turn around. A lot can be overlooked but this facet situation is ridiculous. Not even to be able to turn it on to brush your teeth is unreal. Holding facet with one hand and trying to wince with the other or washing one hand then the other Loved the location and hotel was fine but amenities were lacking. Definitely needs upgrading

Stayed 7 nights in Jun 2025

10/10 Excellent

Niccolò

28 Jun 2025

Liked: Cleanliness, staff & service, amenities

Good value for the money! The location is truly fantastic: less than a 10-minute walk from Paddington Station (Tube, Elizabeth line, buses), making it super convenient to get anywhere. Despite being so central, the hotel's street is residential and very quiet, which is a big plus. The staff were exceptional, super kind and helpful. We'd requested an accessible room for my parents, who have mobility impairments. A maintenance worker proactively noticed our assigned room wasn't suitable and alerted reception. Staff immediately gave us another appropriate room, apologizing for the mistake. We truly appreciated their proactiveness! They also have a free luggage room, which was very handy, even if it's not supervised. As for the structure, it's a bit dated: corridors are narrow, the wooden floors under the carpet creaked quite a bit, rooms use manual keys (returned to reception when leaving), and the sinks were visibly old. However, the room was perfectly clean, and so were all other hotel areas we saw. One thing we noticed was the room was inexplicably very warm, even with the window open, it stayed significantly warmer than the mild outside temperature. There was no air conditioning, just a fan that helped very little. From the window, we heard a constant, audible noise, probably from the air circulation pipes. It was noticeable, but being constant, it eventually became a kind of white noise that didn't disturb our sleep at all. Ultimately, we were satisfied.

Stayed 3 nights in Jun 2025

6/10 Okay

Jonas

5 Oct 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Sauberes Zimmer

Stayed 3 nights in Oct 2025

6/10 Okay

Felix

1 Aug 2025

Stayed 4 nights in Jul 2025

8/10 Good

Victoria Katharina

6 Jul 2025

Liked: Cleanliness, property conditions & facilities

Das Zimmer war sehr schön, allerdings extrem warm und ohne Klimaanlage, wodurch es im Zimmer fast nicht auszuhalten war. Zur Abkühlung wurde ein sehr staubiger Ventilator ins Zimmer gestellt… Das Personal war bis auf eine Mitarbeiterin freundlich und Check In/Out verliefen reibungslos. Die Lage des Hotels ist wirklich gut welches auch der größte Vorzug des Hotels ist.

Ablage mit Ventilator und TV an der wand

Stayed 2 nights in Jul 2025

6/10 Okay

Heather

4 Jul 2025

Stayed 1 night in Jul 2025

8/10 Good

Jenny

1 Jul 2025

Liked: Cleanliness, staff & service, room comfort

Hotellet var bra. Dock konstigt att behöva lämna ett kreditkort för ev minibar när det inte fanns någon. Rummet var ok dock ingen ac fick sova med öppet fönster och fläkt. Badrummet hade dock en del att önska. Minsta duschen 50x50 cm med ett duschdraperi som då fastnade, duschmunstycket satt fast i väggen (om man inte vill bli blöt i håret varje gång). Handfatet var också litet så vart blöt på golvet när man försökte tvätta ansiktet. Tyvärr ingen frukost.

Stayed 4 nights in Jun 2025

4/10 Poor

Andrew

28 Jun 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Misleading description of room

We were very disappointed on arrival at the hotel to find that we had been misled by Hotels.com. The description of the room clearly stated that there was a kitchenette in the room and we found that the only facility was a kettle. When I enquired at reception I was told that none of the hotel rooms had a kitchenette. This involved my wife and I in considerable extra expense during our stay as we had specifically chosen this hotel because of the facility for self catering. The response from the hotel management was to reiterate that none of the hotel rooms had kitchenettes. We feel badly let down by Hotels.com in this matter and will be reluctant to accept any future descriptions without first contacting the hotel for confirmation. Added to this the bed was extremely uncomfortable and not up to the standard we would have expected.

Stayed 4 nights in Jun 2025

4/10 Poor

rune

27 Jun 2025

Stayed 2 nights in Jun 2025

8/10 Good

Melissa

14 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2025

6/10 Okay

Heather

19 May 2025

Liked: Cleanliness, staff & service

Stayed 1 night in May 2025

10/10 Excellent

Ritva

11 Mar 2022

Stayed 4 nights in Mar 2022

8/10 Good

Mark

26 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Close to train, and in an interesting neighborhood.

Stayed 15 nights in Jun 2019

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