- Liked: Cleanliness, property conditions & facilities
I really wanted to like this hotel...but there were some issues. Staff was friendly enough, housekeeping kept the room clean, however didn't leave enough soap and towels - but they did bring some right away when we asked. The room location we had on 2nd floor was very noisy! We could hear some sort of banging in the evening - not sure if it was other people's bathroom doors or cabinets - but it never seemed to end! On Friday night, apparently there was some sort of live music that went far into the night. Walls were thin - could hear neighboring rooms pretty easily. The room was nicely decorated - but the view we had was not nice, but we weren't in the room except in the evenings so not a big deal. The bed was not great at all - we tossed and turned all night trying to get comfortable. On our last day, the internet wasn't working, so that was a problem trying to check in for our flight the next day. All in all, it was an OK hotel. I think I will stick to South Kensington/Earl's Court area (as I have the past 4 years) from now on - easier tube access, more restaurants to choose from.