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The Collective Canary Wharf

Photo gallery for The Collective Canary Wharf

Indoor pool
Indoor pool
Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Overview of The Collective Canary Wharf

The Collective Canary Wharf

4.0 star property

3.7/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Gym
  • Business services
  • Parking available
20 Crossharbour Plaza, London, England, E14 9YF

Explore the area

  • AirportLondon (LCY-London City)12 min drive
  • Popular LocationTower Bridge15 min drive
  • Popular LocationO2 Arena15 min drive
  • Popular LocationExCeL Exhibition Centre18 min drive

Room options

About this area


The Collective Canary Wharf is located in Canary Wharf, a neighbourhood in London, and is near the airport and near a metro station. Tower of London and Tower Bridge are notable landmarks, and travellers looking to shop may want to visit Oxford Street and Westfield London Shopping Centre. Check out an event or a game at O2 Arena, and consider making time for Natural History Museum, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Tower of London - 14 min drive
  • Tower Bridge - 15 min drive
  • O2 Arena - 15 min drive
  • ExCeL Exhibition Centre - 18 min drive
  • The Shard - 21 min drive

Getting around

  • Crossharbour Station - 4 min walk
  • London Limehouse Station - 6 min drive
  • London (LCY-London City) - 12 min drive

About this property

The Collective Canary Wharf

4-star hotel in Canary Wharf, rejuvenated in 2019
The Collective Canary Wharf is located close to O2 Arena, and provides a library, laundry facilities and a fitness centre. For some rest and relaxation, visit the sauna or the steam room. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Self-parking (surcharge), express check-out and a front desk safe
  • A TV in the lobby, smoke-free property and a lift
  • Multilingual staff, concierge services and a 24-hour front desk
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All 151 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and free bottled water.
More amenities include:
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Kitchenettes, fridges and stovetops


English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12 per night)
  • Limited on-site parking

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Steam room


  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Coworking spaces


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)


  • Communal living room
  • Renovated entire property – August 2019
  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress


  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 32-inch LED TV
  • TV channels

Food and drink

  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Fridge
  • Stovetop


  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

The Collective Canary Wharf Hotel
The Collective Canary Wharf London
The Collective Canary Wharf Hotel London

Frequently asked questions

Does The Collective Canary Wharf have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at on 3 Jan 2023 start from ₹9,272.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Collective Canary Wharf pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Collective Canary Wharf?

Self-parking is available for GBP 12 per night. Limited spots are available.

What time is check-in at The Collective Canary Wharf?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Collective Canary Wharf?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Collective Canary Wharf located?

Located in Canary Wharf, this hotel is within 3 miles (5 km) of Cutty Sark, O2 Arena and ExCeL Exhibition Centre. Greenwich Park is 1.7 mi (2.7 km) away. Crossharbour Station is only a 4-minute walk and South Quay Station is 6 minutes.

Can I cancel my reservation for free at The Collective Canary Wharf and receive a full refund?

Yes, The Collective Canary Wharf offers free cancellation on select room rates, because flexibility matters! Please refer to The Collective Canary Wharf cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 197 out of 541 reviews" "
" "5 - Excellent 36%
Rating 4 - Good. 137 out of 541 reviews" "
" "4 - Good 25%
Rating 3 - Okay. 93 out of 541 reviews" "
" "3 - Okay 17%
Rating 2 - Poor. 52 out of 541 reviews" "
" "2 - Poor 10%
Rating 1 - Terrible. 62 out of 541 reviews" "
" "1 - Terrible 11%




Staff & service




Property conditions & facilities



5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful place

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - extremely small rooms but does the job
Stayed 1 night in Nov 2022

2/5 Poor

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice location, cool top floor area cafe and pool. But the dark side was the staff, they are NPCs (Non-Playable Characters) that are operating like pre-programmed robots. Anything you may need: room cleaned, bigger bed, adapter, breakfast or any unique services are not happening. Robots cannot think for themselves and are programmed by their master. In this case, i wouldnt come back. However, the place has a lot of potential if they knew anything about services and dealing with human beings. Thank you.
Stayed 3 nights in Nov 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect and cheap for a weekend away

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay - absolutely amazing building and facilities, great staff, clean and modern rooms/apartments. The pool and sky bar are just great - the view is even better than the pictures. Location is perfect for Canary Wharf. Will definitely be back again.
Stayed 2 nights in Oct 2022

1/5 Terrible

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would have been nice to have ben told that the was shut for maintenance. The pool was the main attraction to the hotel and only in the email sent after i had paid said that the pool was closed.
Stayed 1 night in Oct 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
This “hotel” was fine, but just that. Room was clean, but really tiny, and obvious that it was designed more as an apartment. Definitely not suitable for 2 people for any longer than just sleeping, and the bed was a small double. Pool was beautiful, but also small, and sauna and jacuzzi were both out of order. Very expensive for the experience, sharing with long-term let’s. Definitely not a 4 star stay.
Stayed 1 night in Oct 2022

2/5 Poor

Disliked: Cleanliness
Check in was slow as the system was down, despite checking in online to avoid this. The staff weren’t very friendly about this, or helpful. Room wasn’t very clean, visible stains on bedding. Tiny bathroom, and even as a petite person I couldn’t shower comfortably. It felt like the heating was constantly on even though the radiator was off, so was quite uncomfortable. Was also noisy late at night. Definitely not a 4 start hotel, it’s more like student housing where they rent out the occasional room to guests.
Stayed 2 nights in Sep 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service
Staff were so friendly and welcoming, the only problems were the bathroom being way to small and the facilities were only slowed to be use by residents which was not stated but would definitely go back but would get a bigger room
Stayed 2 nights in Sep 2022

3/5 Okay

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel is in a nice area that is close to public transportation routes, the water, and a few places to eat. The rooms themselves are extremely tiny. I traveled with one other person and we could barely navigate the area with both of our bags being out. The bathroom was also very small. The bathroom was so small I could barley get in and out of the shower. The cleanliness of the room was not great either. There was dust, stains that appeared to be blood on the curtain, leftover rose petals from the previous guests, bottles of water that were already opened. Our room was position close to the public transport line, which made it extremely hard to sleep through the night, especially combined with the jet lag. The overall quality of the bed was poor. The bed sunk in the middle and left us with back pain. Finally, and possibly the worst part, was the lack of air conditioning. We visited in late summer and the rooms were very, VERY hot. Staff did supply us with a fan, which help slightly. The hotel does not advertise AC, which most would assume a hotel has AC without question, but not Collective at Canary Wharf. Overall the staff was nice and the hotel was in a nice area, but I would not stay another night at this hotel, especially at the price.
Stayed 3 nights in Sep 2022