ibis Styles London Excel

Property class: 3

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Located close to The Arena, ibis Styles London Excel provides a coffee shop/cafe, a garden and a playground. The on-site British cuisine restaurant, Restaurant, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Room options

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Showing 5 of 5 rooms

View all photos for Room, 2 Double Beds (The Mansion from Home)

Room

Room, 2 Double Beds (The Mansion from Home)

  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Room

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (The Queen)

Room

Room, 1 Queen Bed (The Queen)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Single Beds (The Duet)

Room

Room, 2 Single Beds (The Duet)

  • 194 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed (The Home from Home)

Room

Room, 1 Double Bed (The Home from Home)

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

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  • Air-conditioning
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About the area

Located in Docklands, a neighbourhood in London, ibis Styles London Excel is near the airport and near a metro station. The Arena and London Dungeon are cultural highlights, and some of the area's notable landmarks include Tower of London and The Shard. Don't miss out on a visit to Sky Garden. Visit our London travel guide
Map
272 Victoria Dock Road, London, England, E16 3BY

What's nearby

  • A modern bridge with a clear blue sky and a large building in the background.
    Excel London
    3 min walk - 0.3 km
  • A cityscape with a river, skyscrapers, and a bridge.
    IFS Cloud Royal Docks Station
    10 min walk - 0.9 km
  • Royal Victoria Bridge
    4 min walk - 0.4 km
  • The Crystal
    12 min walk - 1.0 km
  • ISKCON Bhaktivedanta Manor
    12 min walk - 1.1 km

Getting around

  • Custom House Station
    1 min walk
  • West Ham Station
    5 min drive
  • London (LCY-London City)
    3 min drive

Restaurants

  • Costa Coffee
    5 min walk
  • Subway
    7 min walk
  • Sandwich & Co.
    4 min walk
  • Urban Garden
    9 min walk
  • The Salt Port - Restaurant & Delicatessen
    13 min walk

About this property

ibis Styles London Excel

  • Hotel near The Arena
  • Located close to South Park and Tower of London, ibis Styles London Excel provides a coffee shop/cafe, a garden and a playground. The on-site British cuisine restaurant, Restaurant, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Breakfast (surcharge), self-parking (surcharge) and an electric car charging station
    • Tour/ticket information, a TV in reception and ATM/banking services
    • A 24-hour front desk, coffee/tea in reception and a front desk safe
  • Room features
  • All 305 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with free toiletries and hairdryers
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Frequently asked questions

Is ibis Styles London Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking at ibis Styles London Excel?

Self-parking is available for GBP 15.00 per day.

What time is check-in at ibis Styles London Excel?

Check-in start time: 2 PM; check-in end time: 5:00 AM.

What time is check-out at ibis Styles London Excel?

Checkout is at 11 AM.

Where is ibis Styles London Excel located?

Located in Docklands, this hotel is 2.1 mi (3.4 km) from The Arena, and within 6 mi (10 km) of Tower of London and Sky Garden. South Park and The Shard are also within 6 mi (10 km). Custom House Station is only a 2-minute walk and Prince Regent Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Styles London Excel Reviews

7.2

Good

8.0

Cleanliness

6.6

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 195 out of 999 reviews
Rating 8 - Good. 395 out of 999 reviews
Rating 6 - Okay. 245 out of 999 reviews
Rating 4 - Poor. 103 out of 999 reviews
Rating 2 - Terrible. 61 out of 999 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

KMT NOT WORTH WASTING YOUR TIME

The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020
Verified review

4/10 Poor

Disliked: Room comfort

Below average stay

My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Staff & service, room comfort

Comfortable and good value for what I paid

I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches und hilfsbereites Personal. Zimmer etwas klein, aber angemessen ausgestattet.
Stayed 20 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great refurbed rooms!

The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel if you visit EXCEL

Fine hotel for business trip and visiting the EXCEL (under 5 minuts from the hotel). It was clean and comfortable. Good service. Only minus is the very noisy airconditioner, even though it was turned off it was making a lot of noise. Also noise from airplanes and train, but nothing that bothered me. I would use the hotel again.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Disliked: Room comfort

cold rooms noisy guests

the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Great staff

There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good receptionist definitely deserves management knows what she’s doing
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, well equipped hotel near ExCel

Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never miss a beat!

This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities

Неплохо на несколько ночей

Главный плюс отеля - близость к Excel!! На несколько ночей можно остановиться. Персонал вежливый и дружелюбный, всегда готовы помочь. Номера неопрятные, старенькие, многое повидавшие. Но постельное белье и полотенца чистые. Симпатичный вкусный завтрак. Если важно жить рядом с Excel, подходит хорошо (пешком добираться 2-3 минуты).
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

localização boa se for ao Excel London

Quarto confortável, tudo reformado, inclusive o banheiro. Chato não ter frigobar no quarto nem telefone para falar com a recepção. O café da manhã é muito fraco, simples mesmo, da pra melhorar bastante.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Café da manhã fraco mas quarto novo.

Quarto confortável, banheiro todo renovado. Só acho ruim não ter frigobar no quarto ou telefone para falar com a recepção quando necessário. O café da manhã pode melhorar bastante ainda, não tem variedade.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God og lækker morgenmad

Mit ophold var dejligt, hotellet var rent og hotellet var lækkert . Morgenmaden car også god
Stayed 2 nights in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to excel

Very convenient distance from excel exhibition center
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super neu renoviert. Tolle Mitarbeiter. Tolle lage
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for ExCeL and good rooms.

Comfortable, clean and tidy room, exactly as described. Very convenient for ExCeL and train links, great pub downstairs. Nothing to not like. :-)
Stayed 2 nights in Jan 2020