When I read the "Excellent" reviews posted here, the first thing that comes to mind is that these reviews must be some how from people related to the owner. This is probably the worse property that we've ever stayed!! The only thing good about this hotel is that it is conveniently located. Period. There is no lift, and you must haul all your bags through stairs just a bit wider than 2 feet. We are older people, and we had to drag our bags up and down more that 54 steps, with staff watching but no help at all. An old lady that looks like the owner is very rude, and another lady in charge of breakfast, even worse. Talking about breakfast, when I see people here complimenting breakfast must be that they did not have dinner the night before. A couple of microwaved "fried" eggs, another couple of bacon strips (the only good thing in the breakfast) and a tiny portion of white beans that tasted like... well, like nothing. Only in London this hotel can charge above 160 GBP a day and still remain open.