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Reviews of Lytton Hotel

3.5 out of 5
Lytton Hotel
14-14/1 Sudder Street, New Market Police Station, Kolkata

Reviews

6.8
Rating 10 - Excellent. 19 out of 92 reviews" "
Rating 8 - Good. 28 out of 92 reviews" "
Rating 6 - Okay. 22 out of 92 reviews" "
Rating 4 - Poor. 13 out of 92 reviews" "
Rating 2 - Terrible. 10 out of 92 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Moin U

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach all over place inside the room , bathroom appliances is old & dirty-living facility VS price is too high, not recommended for any overseas visitors.
Stayed 2 nights in Jan 2024

2/10 Terrible

Assem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023

6/10 Okay

Ruth

Stayed 1 night in Nov 2023

8/10 Good

Safayet

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Location: very good Value for money: average
Stayed 2 nights in Nov 2023

8/10 Good

Tanim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Nandita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, its my second time staying at this hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mahesh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023

4/10 Poor

Nabajit

Stayed 2 nights in Feb 2023

2/10 Terrible

Manal

2/10 Terrible

Girish, Denville

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is highly OVERRATED as a 4-star and not really ready for hosting guests! While the staff made efforts to rectify gaps in service, the management has not equipped them to deliver good quality service. 1. “Confirmed” room unavailability - pre-confirmed and reconfirmed suite was not available and we were put in separate rooms in an older wing under renovation. 2. Check-in nightmare - beyond the room change, the check-in process was very slow and the access keycards provided didn’t work. We were shifted again to two other rooms where the issue continued throughout our stay. 3. Elevator/lift quality and availability - the access areas were blocked with furniture and construction materials with frequent unavailability of the lift, not to mention the dust and noise. 4. WIFI unavailability - totally UNAVAILABLE for most of our stay & we had to escalate the issue multiple times to then be told by the IT guy that there really was no WIFI on the floor area we were moved again to (despite being reassured otherwise). 5. Bathroom condition - poor water pressure in the flush, black silt in the bidet water, no hot water, poor quality towels that left huge amounts of lint 6. Smoking in non-smoking common areas - no compliance by some guests and no enforcement by the management; and we had to repeatedly ask the offenders to stop smoking outside our rooms. This experience erodes trust in the hotel booking process via travel portals.
Stayed 3 nights in Jun 2022

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location.
Pleasant stay and right on Sudder St. Close to the Indian Museum and New Market. A great place to base yourself in this bustling glorious city.
Stayed 4 nights in Feb 2020

8/10 Good

SHOMRAT S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall pleasant
Stayed 1 night in Jan 2020

10/10 Excellent

BISHNU PRASAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location but Loud noise from lounge bar
The location is very convenient for tourists. However, the hotel has a lounge bar on the ground floor and the the loud noise and music disturbs until mid-night on most of the nights we stayed. The staff offered other rooms which were very small for three to sleep comfortably. Avoid this hotel if you are looking for peaceful stay. The overzealous service staff is always looking forward to tips.
Stayed 4 nights in Dec 2019

10/10 Excellent

ATAUR RAHMAN

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Fairly well stay. Really appreciate front desk staff extending our checkout time by two hours to accommodate our flight times. The overall cleanliness can improve a bit.
Stayed 1 night in Dec 2019

8/10 Good

TANIA

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

SM MAHBUBUR

Stayed 1 night in Nov 2019

4/10 Poor

Adhora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms reserved through hotel.com are bad
They gave us a room that was damp and smelled. The room lacked sufficient light. We had better service when we booked for the next 2 days directly from the hotel. We got a better room.
Stayed 1 night in Aug 2019

6/10 Okay

Giasuddin

Overall not bad for stay
1) The location is good. 2) Comparatively this hotel is better than other hotels in that area. 3) Room service is average, they have carried when called for need. 4) Kitchen is not enough clean & dining room has no sufficient lighting. 5) Rain water flooded in front of the stair that caused discomfort when moving out with a patient.
Stayed 3 nights in Aug 2019

10/10 Excellent

Abu Bakar Siddiqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 4 nights in Aug 2019

10/10 Excellent

MD MONOWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel I would like to recommend to.
It was really a pleasure that I could stayed at this very beautiful hotel, booked through Hotes.com. I travel a lot, and this hotel fulfills my need very well. Very close to the New Market and other prime places, just a walking distances.The Breakfast was amazing, and so the behavior from the hotel staff.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Arun Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CCU stay
Have had just a couple of hours at this property. But it seemed to be good. They also packed breakfast for us as we had an early morning flight. Staff are friendly but seemed like a must tip culture amongst the staff.They just barge into the room and wait till you handout some tips.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great location for my purpose in Kolkata. Improved considerably since my last stay.
Stayed 1 night in Feb 2019
Response from Online Manager on 14 Mar 2019
Thanks for your feedback for us. We always try to upgrade the services for our guests. Please let us know your next visit to our hotel.

6/10 Okay

Sharon, Australia

Disliked: Staff & service
The hotel was what we expected. Govind the owner and Birrum, Front Office Manager were very helpful. What brought the hotel down was the continuing of staff asking for tips. We understand that tipping is normal in India, however, one can only tip if and when the service being offered is of high quality, sadly the staff need to be better trained to not harass guests for tips.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Mohammad

Liked: Staff & service
Location good. Facilities limited.
They should develop their breakfast manu. Too poor to accept.
Stayed 3 nights in Jan 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Mohammad Rafiqul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable....
Stayed 3 nights in Dec 2018
Response from Manager on 2 Jan 2019
Dear Sir, We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location.
The staff at the Lytton is exceptional. The location is perfect for exploring Calcutta.
Stayed 1 night in Dec 2018
Response from Manager on 2 Jan 2019
Dear Sir, We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!

10/10 Excellent

Munjurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good hotel with affordable price.
Stayed 2 nights in Nov 2018
Response from Manager on 2 Jan 2019
Dear Guest We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!

10/10 Excellent

Trace, Australia

Liked: Staff & service, property conditions & facilities
Central to old Calcutta, great service. Resturant food was excellent, buffet breakfast could be more choice however manager willing to expand buffet to meet our needs. Nice owner.
Stayed 2 nights in Dec 2018
Response from Manager on 2 Jan 2019
Dear Sir, We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!

2/10 Terrible

Sam, New York , NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room and bed, loud noise all night , bugs in bathroom.
Stayed 1 night in Nov 2018
Response from Manager on 4 Jan 2019
Dear Sir My sincere apologies for the above experience you had in our property, we will surely look into this matter and see what went wrong. We endeavor to keep high standards always. However ,as passionate we are about our business we will strive to make amends and ensure your next visit will be memorable.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Govind on 9 Aug 2018
Dear Guest, We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!

4/10 Poor

Sumeet, Mumbai

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Expedia offered 15% discount on food and Beverage which Hotel declined. I think there is clear mismatch. Check in staff was very rude and arrogant. Hotel room was pathetic
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Road
The hotel is located in bylanes and a really noisy neighbourhood. With lots of small shops around the hotel, there is absolute chaos which post 5 am. The rooms in the new wing are literally on the road and there is no way to escape the noise. We had made a booking for 4 days but left in 1 day. The hotel is old and everything is old too.
Stayed 4 nights in Apr 2018

8/10 Good

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Dipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This hotel was bang in the center of town between the Esplanade and Park Street metro stations and a quick walk from both. Getting to different parts of the city was super easy via both Metro and Uber. The street is a quiet street with very few honks and such at night. The room was clean, but it had an old window AC which I thought was weird for a nicer hotel like this. The shower was really good with tons of hot water and towels were clean and changed out everyday. They were really accomodating with my luggage since I had a late flight and wanted to go out into town one more time before leaving. They kept my suitcase and gave me a little ticket for it. Very Easy.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Breakfast was bad
Response from GOVIND on 21 Feb 2018
We would appreciate your suggestion on improvement and what we could provide you in changes in the menu

8/10 Good

MD Nasim

Liked: Staff & service
Good location, very convenient but looking old
Good location, helpful staff. Morning breakfast was also good. Only problem we found, the hotel room was not clean when we arrived. We have to request in the lobby to clean the room properly.
Stayed 4 nights in Dec 2017
Response from manager on 12 Feb 2018
am sorry for the cleanliness of the room , will see that it does not happen in the future, we appreaciate yr feed back

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
When in Kolkata I always stay at the Lytton. It is clean, friendly, and efficient. I always recommend it to my friends who are traveling to Kolkata. Wifi now available in all rooms is an added attraction.
Stayed 6 nights in Dec 2017
Response from govind punwani on 12 Feb 2018
thanks for the nice comments

8/10 Good

Md Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just average
Just average
Stayed 3 nights in Dec 2017