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Reviews of Astoria Hotel

3 out of 5
Astoria Hotel
6/2 Sudder St., Kolkata, West Bengal

Reviews

5.8
Rating 10 - Excellent. 6 out of 90 reviews" "
Rating 8 - Good. 17 out of 90 reviews" "
Rating 6 - Okay. 35 out of 90 reviews" "
Rating 4 - Poor. 18 out of 90 reviews" "
Rating 2 - Terrible. 14 out of 90 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Md Abdul

Stayed 1 night in Oct 2023

2/10 Terrible

Shabina

Stayed 3 nights in Dec 2020

8/10 Good

Md Abu Sayed

Stayed 3 nights in Dec 2019

6/10 Okay

Mihailo

Stayed 3 nights in Nov 2019

8/10 Good

MASTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Bharat

Disliked: Staff & service, property conditions & facilities, room comfort
This time experience was not good. Room thas allotted for the same price 15 days ago was half the size. No latch on the room door. The lock also didn't work. So, lived in a room that could not be locked from outside. For room upgrade,the answer was difference between rack rate and what I paid through hotels.com. Even the commission amount was not offered in the offset price. One set of front staff is good,another is purely commercial. In all I may not stay here in future
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Good location. Metro facility. Quality breakfast. Cleanliness and maintenance need to improve. Friendly staff.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotels.com screw up landed me in this property
The room was clean and beds were good. However, the utilities were worn and they supplied mineral water at a charge. The staff are friendly and the breakfast is just Indian. No Frills property you get what you pay for. I didn't have a choice as Hotels.com screwed up my previous booking for another better hotel. And had to settle in for this one as no other option was available as per Hotels.com relocation team. Better than staying on the street without a shelter.
Stayed 2 nights in Apr 2019

8/10 Good

SIKDER

Liked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Sanaul Karim

Disliked: Cleanliness, property conditions & facilities, room comfort
I will not suggest anyone about this hotel
Room amenities were very bad. Fan doesn't work, no LCD/LED TV,most of the channels blocked,no phone/intercom, no safety locker though all those things confirmed in hotel website. There was no buffet breakfast, quality of breakfast very low. its not at all 2 star. I had very experience during my 4 nights stay.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of the bathroom submitted by the hotel to Expedia is false. The room and bathroom are dirty, the refrigerator does not work. I moved hotel. The day manager is non-cooperative. Do not stay here.
Stayed 17 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom pictures submitted by the hotel to Expedia is false. The rooms are dirty, the refrigerator is dirty. The manager was rude. I moved hotel after 2 days! Do not stay here!
Stayed 17 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom are terrible and the rooms were not clean
Stayed 17 nights in Feb 2019

6/10 Okay

Mahmud

Stayed 3 nights in Feb 2019

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
place has started to look run down. Needs an upgrade and water is only hot first thing in the morning and after 8pm at nigh
Stayed 6 nights in Jan 2019

6/10 Okay

SIKDER

Good location
Stayed 1 night in Sep 2018

6/10 Okay

MD ABDUS

Need to improve the quality of overall service
Stayed 3 nights in Dec 2018

10/10 Excellent

Koteeswara Prabhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss.
Best service, location, shopping, food - totally best. No other words to tell.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Breakfast quality are not up to the mark. There are no varieties only few and very poor quality food are there. Hotel authority should improve the breakfast quality. Otherwise, all the hotel facilities are up to the mark based on the price of the room.
Stayed 5 nights in Nov 2018

10/10 Excellent

Radhashree Moktan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astoria the name itself so dear to us stay Astoria
Good to stay at Astoria, very old & elegant hotel. We chose this hotel because of its location. We had comfortable stay & all the workers were helpful. Service was good.
Stayed 1 night in Nov 2018

6/10 Okay

Mohammad Asharaful

Location good but service poor
Location is good but within 2 hours of rain whol area flooded ....worst experience Moreover hotel charges extraa 500 rupes per night for change same room.
Stayed 3 nights in Sep 2018

6/10 Okay

MD ABDUS

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Really bad service, there was no hot water, and the air conditioning did not work. The bathroom was dirty and it was not cleaned properly throughtout the time of the stay. Nothing was done even after the reception was notified. Internet was almost non-existant. Would not recommend.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Poor quality room on price
Room not clean. blankets inside very dust water is not intact battle...breakfast is not good
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closer to enjoy shopping and food
Stayed 1 night in May 2018

6/10 Okay

Chien Feng

Liked: Cleanliness

6/10 Okay

Mark, Sydneyu

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheapie in Great Location
My 4th trip to Calcutta. This is for the budget conscious ONLY. Great Sudder Street location in the heart of Cal. Very BASIC. Bed, bathroom, chair, table, TV, fridge (not going), wardrobe. The bathroom was kind of clean but could do with a scrub. Nothing scary though. Aircon not overly effective but fan worked well. Price is great for the location but there are absolutely NO frills. Everything you need and that's it. Simple brekkie available (4 choices). Price is the best part. Use it as a base or for when the day is too hot.
Stayed 1 night in Apr 2018

6/10 Okay

SIKDER

Liked: Staff & service
best location
very good location and nice stay

2/10 Terrible

Laila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

khi, philadephia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
negative , seems like nobody care
March 3rd 2am arrive at the Astoria 2sudder street, Kolkata 700016, all they worry is how to get extra money from guest , have show me two room dilapidated n then I went down then they show me other room little better , but I took cold shower for 9 days refrigerator is not working , I was tired from my trip 30hours plus , then they put the price tag I have to pay 8523.00 Rupees till my stay of 9 days , front desk is aggressive n is hard to deal with coz of set of mind , so end of my stay I have paid cash of Rupees 8523.00 total , so hope I should get refund , room 204 , only go back to my room for sleep & shower .
Stayed 9 nights in Mar 2018

6/10 Okay

M R, Bangladesh

Nice location.
Breakfast items were limited. Cutlery not sufficient
Stayed 3 nights in Mar 2018

4/10 Poor

addi, Australia

Disliked: Property conditions & facilities, room comfort
Not a good experience
Rooms are not in a good condition walls peeling off, Air cond is beside my bed.. could hardly put it on..the T.V pitcure screen was not good, 2 Big bugs in my bed told the cleaner he sprayed my bed... but the following night i found a bug crawling out of my pillow. Breakfast was supposed to be a buffet.. just bread and butter with a bottls of cereal... one can order just an egg omlette or puri bhaji... the list continues. All i can say if anyone books me in to stay for free i will say a big NO. There was one cleaner who works there who did his job well and was well mannered too.. i stayed in this hotel more than two weeks and it was not at all pleasent.
Stayed 17 nights in Feb 2018

6/10 Okay

Kathleen

Centrally located with restaurants shops and market nearby
Stayed 1 night in Jan 2018

4/10 Poor

Jon

Disliked: Cleanliness, property conditions & facilities
Very old and decrepit. Not maintained in any way.
Stayed 1 night in Jan 2018

6/10 Okay

Fawad, Dhaka, Bangladesh

It was a good location adjunct to New Market.
This was the 3rd time I stayed in this hotel. I enjoyed my stay this time.
Stayed 1 night in Dec 2017

6/10 Okay

Shahadat

Bad accommodation. Bathroom not good.Sound in sleeping time.
Stayed 2 nights in Dec 2017

6/10 Okay

Fawad, Dhaka, Bangladesh

It is near to New Market..
Its an hotel with satisfactory facilities. It is near to New market, consequently good for the people who like shopping. Breakfast could have been better.
Stayed 1 night in Dec 2017

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay with family.
It was nice to stay. Very centrally located. Walking distance to Newmarket area as well as nearby to Museum, Victoria Memorial, Academy of fine Arts etc. Restaurants are also close to hotel. Next time again will stay there.
Stayed 3 nights in Dec 2017

4/10 Poor

WATANA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse
Location is convenient, but hotel is very old. Room floor, bed, pillow, blanket is worse. Toilet is also broken. Not recommend for staying!!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Good Location but Poor Maintenance
The hotel needs maintenance and upgradation. The staff were friendly. Breakfast was poor. Bed wwas good.
Stayed 4 nights in Nov 2017

2/10 Terrible

mizanur rahman, dhaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommended
not comfortable at all
Stayed 1 night in Nov 2017

4/10 Poor

Nurul

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting experience
1. Warm water is not available after 8:30 AM although now is winter time! 2. So called complimentary Breakfast exercise starts like... -identify yourself to get your fruit which is only one piece of banana. -you may expect ONE egg only if you opt for bread, but don't even look at eggs if you opt for puree or parata. -and... I won't continue,
Stayed 3 nights in Nov 2017

10/10 Excellent

Khwaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Roushon

Liked: Staff & service, property conditions & facilities, room comfort
Nice! thank you!
It was nice. In fact, better than I expected! But the local area is discouraging for family.
Stayed 1 night in Jun 2017

4/10 Poor

Md Arafat

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Condition
The room condition is very bad indeed
Stayed 1 night in Jun 2017

4/10 Poor

MOHAMMAD

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good choice.
This hotel is located in the heart of the good areas. Unfortunately it's not good for the money we paid compared to the everything it's expensive. Staff was good breakfast not bad. I wouldn't go back there with the same money.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad location, unable to get decent transportation
Overall bad experience, A/C did not function, old building renovated

6/10 Okay

Shariful Alam

Disliked: Staff & service
Location is Good but Service is not!
Toilet wasn't in good condition Front didn't gave friendly service Breakfast lounge is too small for all guests

6/10 Okay

Mazed Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I was excited about to stay at Astoria Hotel. But after my arriving the hotel I was just speech less. Because no welcome from the hotel management. Although we have booked 2 rooms for four of us. But we don’t room in same floor. We accept this because we don’t have any other option. Climax is waiting for us, The room key is not working. Every time we come back the hotel from outing, we called the room service people and they come and open the room for us. But they don’t have any guiltiness for that. Room was clean but toilet was not clean. I don’t think I will stay this hotel again.