Search Hotels Suites in Kaanapali

"Was a great experience "

"It was a nice property. Parking is not free like they state. Our second day staying there a some lady that worked there called us saying our credit card for declined and our room keys wouldn't work when we got back. I knew we had the funds and when I went to the front desk to have them run the card again they said it was a mistake and it was someone else. This was frustrating because we were on another island worried about this and didn't fully enjoy our day until it was resolved."

"This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot of time inside and definitely noticed all things that need to be repaired. I am not even going to describe the state of the gym... Great location, extremely outdated rooms."

"Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening again."

"We had a wonderful stay. Everyone was so friendly and helpful. I loved how we were sent text messages of any updates or information on daily activities. Looks slightly outdated but currently under renovation. The food and drinks were great. We Will stay here again. "

"It is a good spit for a vocation! "