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"The service was amazing. Nalin at the front desk was incredibly helpful and accommodating- he made our stay perfect. Highly recommend! "

"Staff here are plentiful and so helpful, great location near Russel Square and the British museum and walking distance to theatre district."

"From the moment we checked in, Park Plaza exceeded our expectations—upgrading us to a beautiful suite and surprising us with two complimentary bottles of wine. After a full day of travel and sightseeing, unwinding in the wellness center’s serene pool and rejuvenating sauna was just what we needed. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay memorable. Highly recommended for anyone seeking comfort, hospitality, and a touch of luxury!"

"Nice enough hotel in a very good location for all public transport links. Good size restaurant so no queueing for breakfast which was plentiful and well laid out. There’s a hospital nearby so sirens are regular if you are the street side. There’s no AC so sleeping with the window option comes with consequences. The quilt we had smelled and had stains on it but given how warm it was we only used the quilt cover anyway."

"I liked that it was close to the Horizon Cruise Terminal and easy to walk with suitcases. I did not care for the breakfast choices and they did not provide washcloths."

"I loved the view from this property! The view of the Tower Bridge was spectacular both day and night! I would stay here again!"

"I've stayed in a few airport hotels at Heathrow, and this one was definitely the cleanest and most comfortable. The staff was quite friendly too. The thing that I really appreciate about this Hyatt was that it had a bathtub/shower combination rather than just a shower. I really needed the relaxation of a bath on this trip, but more importantly, it kept the floor from getting soaked, which is a huge problem I've had with other airport hotels. This one definitely met my needs, and I would stay here again."

"Room very clean and staff very accommodating. I enjoyed the gin bar. There are also a couple restaurant options onsite. The location was fantastic and I was able to walk to some attractions and many restaurants. My room was on the smaller side but it was sufficient for my solo travel needs. Would stay again!"

"Highly recommend this place"