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"The hotel was beautiful and the staff were extremely helpful. The room was large and comfortable, and the location near the station was very convenient. The only issue we encountered was the elevator, as the wait times were too long. I hope the hotel can address this to improve the overall guest experience. "

"Place was amazing to stay at! The rooms can be a little small but they’re upfront about the size. It’s really amazing for solo and possibly couple. Staff went above and beyond and same with cleaning service. Definitely would recommend!"

"The room was small but very clean. The bed was comfortable. Breakfast was amazing!!"

"Nice helpful people"

"Staff members are really amazing. Breakfast is great!"

"My wife and I stayed at Hotel Gracery during our recent trip to Tokyo. The service was excellent. The rooms were rather spacious and modern. The thing we liked most was the location. This hotel was in the center of it all. Waking distance to everything. The two things I did not like were the terrace to see Godzilla head was closed. I also didn’t like that there was no American television to watch during my stay. "

"Great hotel located across the street from Shinagawa station. "

"Clean room, easy check in availability on self service laudromat that can be monitored through the TV from the room. Location"

"Spotless room, great service. Super location. Spectacular views - 20 stories up, and bed next to the window"