Hotels near Garden City Stewart Manor Station, Garden City

"Bad service "

"Parking was the best part of the stay. Room itself was ok, shampoo etc… was partially used, pubic hair on the bathroom floor, towels and wash clothes had stains, very noisy all hours of the night into the morning until about 6am. Sketchy people around."

"Ordered a room with a hot tub that didn't work and never got fixed. Manager said he would get it fixed or change our room - never happened. The hot water dribbled out of the faucet, while the 2 sinks and the shower worked fine. Door had gaps (up to 1/2") around it. Both televisions had to be fixed to play. The thermostat on the heater did not shut it off. The floor transition strip to the hot tub area was a trip hazard, and they had to replace the hair dryer. On the 3rd day of our 4 night stay, the assistant manager (Suki?) agreed to refund me the difference between a regular room and our room. He gave me a form that shows a refund for the difference - $164.42. Imagine my anger when I saw my credit charges, and they took it off, AND put it back on my bill - charging me the full amout that I had booked. I left early on the 26th, and no one was at the front desk to give me a final receipt. I'm a retired Quality Manager as well as having been a Secret Shopper and have dealt with customer satisfaction all my life. I have to say the manager has a very poor attirude towards customers and it showed in his interactions with customers as well as his facial expressions and body language. Most of the staff acted similarly. I have to admit that the man who checked us in, and the assistant manager were very congenial. I lived in the area 1/2 of my life and passed this hotel many times over the years. My assessment then as it is now - It's a place I wouldn't want to stay at."

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"There wasn’t any variety in breakfast menu from day to day, the same selections every day. There was only one elevator functioning, the second one was out of order, we had to wait a long time to get on especially during breakfast time. The water in the shower did not drain properly. I had to request extra sheets for the pull out sofa and they asked me to come down and get it. I requested for the room to be cleaned and they didn’t clean it."

"Building felt out of date and upkeep was lacking. Cleanliness acceptable"

"Everything was great"

"Pretty dated and not that clean."

"Dinner was very good- and more than I could eat-or expected. Breakfast was also very good. Staff was friendly and helpful. Everything was clean. Nice place to stay."