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The cleaning was superb. Staff were amazing and couldn't have been better with us. Even with a few issues they were resolved with no extra charge and with kindness. Defitnetly one of the best hotels I have ever stayed in.

We had hired a car and drove from the airport and had no problems parking at the hotel. The Lanna style of the hotel gives a unique feel and a pleasant hideaway from the outside. The staff at the hotel were friendly and helpful. There was a good choice of food option in the restaurant and it appeared to cater for many different tastes. The Spa Cenvaree was excellent and worth booking for one of their treatments, we booked in a couple of time during our 2 weeks stay. Within a 5-minute walking...

The property is small and boutique like (just 14 rooms), very nice and top quality. The staff are what makes the property so nice. Yumi, the manageress could not do enough for us, but also all the other staff too were so nice and welcoming. Breakfast almost seemed like having your own personal chef. The only down sides with the property are what quite a few other guests have commented on, and that is the fact that the hotel is quite a way out of town (a taxi needed both directions), and that the...

I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel

Staff were fantastic, breakfast was nice with great coffee. Location a little out of the way but transport very cheap. Rooms were nice with lots of complimentary items . The best overall hotel we have stayed in and would stay here again

We stayed for 2 nights and we were pleased with the variety of food for breakfast, the early check-in given and the easy check out. We were given a connecting room so it was really a very comfortable stay. No hassle.

Fantastic.

This is a really amazing hotel in a good quiet location yet only 15 minute to night market and old town. Can’t speak highly enough of the staff and the place is immaculate. If you go to Chiang Mai stay there!!

This has to best hotel in Chiang Mai - great location, amazing facilities and wonderful staff.

One of my favorite stays . Lovely room and clean, nice pool, small but nice gym ,clean rooms, lovely and quite friendly helpful staff . Decent parking . Overall great stay will be back in the new year .

Very comfortable, clean, safe and welcoming. Club lounge access well worth the money with good selection of food and drinks. The guest relationship manager was my favourite person ever. Wish we could be friends

From the moment our group of four ( two couples) arrived the staff were friendly, courteous and helpful. We were given a glass of apple juice, refreshing cold towels and map of Chiang Mai showing our location. The rooms are spotlessly clean, the beds comfy, wi fi works all around the hotel and at night incense sticks were lit outside your room to help stop the midges coming in. The pool is clean and refreshing with solid wood sun beds and complimentary towels, the breakfast choices available...

Very pleasant and efficient staff. Night quality of food options.

Have stayed here a few times. Great hotel and location