Search Castles in East Rochester

"Could check in at 3pm like most hotels. I get there at 8pm and was told my room wasn’t ready yet. A lobby full of people waiting for their rooms. Waited until 10:30pm, still no word on when my room would be ready. Had to leave and get a hotel somewhere else. They refuse to give me a refund "

"My room was clean I didn't have any issues while staying at the hotel"

"Pool was out of order. I found a handbag behind the couch which I reported to the hotel. "

"This was my fourth time staying. Previously it was a great experience, friendly staff, clean and comfy beds. This time the beds were squeaky and bathroom was dirty. Next time no matter where I stay i will be asking for a room away from any main doors and elevators. Starting at 3 am all we could hear was opening and closing of manual sliding glasses doors. We arrived late so to late to ask for another room we were tired and thought it be fine until 4 am "

"Good location, safe, easy to access Thank you"

"Horrible. "

"T"

"The staff were friendly, helpful and they hosted well! There is room to improve cleanliness and update hotel in general. "

"Yes "