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"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"Clean, spacious room with friendly staff. "

"I loved that the hotel was walking distance (like a minute) from the airport. The continental breakfast was the best hotel breakfast I’ve had; plenty of options. The staff was very friendly (shoutout to Sharday), we had one issue, but they took very good care of us. The manager was also very hospitable! When visiting Rochester again, my mom & I will definitely stay here!"

"Pool was closed "

"There is no pool. Not needed but horrible folks staying there. Others won’t let me off elevator before they pressed their way in. No ice machine. No ice cube tray in room. No hand towels ( staff told me I had to use my washcloth or my bath towel to dry my hands). I bought paper towels to dry my hands! Roach in my room on 3rd day.. I had no food in my room to attract them. My hallway was filled with smoke on last 2 days. Someone was burning food or something like & after no staff on duty. Was afraid to go to sleep! Staff at desk left early than posted. My last time I will ever stay here!!"

"it's a budget hotel, so don't expect anything more, but the bed was excellent. Everything was super clean. The service was great and I'm gonna use this hotel every time I visit Rochester."

"Airport shuttle"

"Room 211 appears recently refurbished —paint, flooring, and other fixtures were new and maintained. A few minor problems in room 211: —no smoke detector. It looks like the wall-mounted smoke detector was removed for painting the walls and not re-installed. —a few non-functioning USB outlets, probably from heavy usage. Both USB outlets on the bed light fixture were non-functional. Rest of building was fine. One of the front doors was out of order and blocked with a park bench. The elevator works but is slow at opening and closing."

"Yes, good breakfast. Comfortable room. "