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"Friendly helpful staff"

"Very central and easy to walk to the main areas of Durham. We had a very large family room which was ideal "

"Great location for going to see Newcastle United (St James Park)"

"The room was clean. The door was a bit broken and one or two fittings needed to be replaced (very minor issues). The staff couldn't have been more helpful, the breakfast was excellent. My only observation on that was that not all the hot items were on the buffet at the same time. Not the biggest problem but I like to get my food and sit down without having to keep getting up to see if the fried eggs and black pudding had appeared. Having said that, this will definitely be our first choice of hotel when we come back to Newcastle. One other suggestion- it would be helpful to have a footpath from the entrance gate to the hotel door."

"Clean "

"Good hotel, walking distance to the metro centre. Comfortable and clean rooms."

"Great spa facilities the food was great very relaxing and informal staff always happy to assist and very pleasant all round "

"Enjoyed our stay at the castle. Staff were friendly and efficient giving great service. The courtyard rooms are small but well furnished and comfortable, also I thought great value. However we decided to upgrade to a larger state room and the staff were really helpful in enabling us to do that. You can really immerse yourself in the castle experience.The room was surprisingly warm as obviously no double glazing. Breakfast was excellent. If you are looking for a true castle experience you won't be disappointed. "

"Very nice surroundings and lovely facilities "