"Needs some improvement with customer service, checking-In was not clear after downloading our passports to the hotel portal, the receptionist without checking the computer was asking for IDs."
"Needs some improvement with customer service, checking-In was not clear after downloading our passports to the hotel portal, the receptionist without checking the computer was asking for IDs."
"We had a lovely time, our room was with private pool, beautiful view over the countryside to the sea.The breakfast was very good, the staff did take very good care of us "
"We had a lovely time, our room was with private pool, beautiful view over the countryside to the sea.The breakfast was very good, the staff did take very good care of us "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The Room was ok. The bathroom could use a little updating but the room was at a great price, and offered exactly what we wanted. Somewhere not too large but still with a restrurant and buffet breakfast. this fitted the bill perfectly and the breakfast was delicious. the staff were very helpful and the maids even put the oranges we bought in to a fruit bowl for us. The Hotel itslef is in a greta location - very quiet but really accessible and overall we had a fantastic honeymoon. Highly...
The Room was ok. The bathroom could use a little updating but the room was at a great price, and offered exactly what we wanted. Somewhere not too large but still with a restrurant and buffet breakfast. this fitted the bill perfectly and the breakfast was delicious. the staff were very helpful and the maids even put the oranges we bought in to a fruit bowl for us. The Hotel itslef is in a greta location - very quiet but really accessible and overall we had a fantastic honeymoon. Highly...
MrTroll
Reviewed January 31, 2020Reviewed January 31, 2020
From the first moment of our arrival to the minute we left, the staff were phenomenal and really made this feel like a special holiday! They really could not do enough for us!
Beautiful hotel, beautiful little town and an amazing holiday!
From the first moment of our arrival to the minute we left, the staff were phenomenal and really made this feel like a special holiday! They really could not do enough for us!
Beautiful hotel, beautiful little town and an amazing holiday!
Precioso lugar. Rodeado de naturaleza y unas vistas fantásticas. El hotel super bonito, decorado con mucho detalle. La habitación era grande y muy cómoda, como una casa :)
Había mucha paz. El desayuno súper rico! Excelente experiencia. 100% recomendado.
Precioso lugar. Rodeado de naturaleza y unas vistas fantásticas. El hotel super bonito, decorado con mucho detalle. La habitación era grande y muy cómoda, como una casa :)
Había mucha paz. El desayuno súper rico! Excelente experiencia. 100% recomendado.
Brilliant for those wanting to explore the volcanic area. Quiet and excellent star gazing. Food a little expensive but good quality.
Very romantic,I proposed here.
Brilliant for those wanting to explore the volcanic area. Quiet and excellent star gazing. Food a little expensive but good quality.
Very romantic,I proposed here.
Really nicely renovated hotel
Food was excellent even just having bar menu in the main lobby it was delicious
Good room service and rooms kept clean and well looked after
The pools were a beautiful setting and good thoughtful touches like non breaking glasses for drinks by the pool plenty of sunbeds and towels available
All in all an excellent place for 4night stay
Really nicely renovated hotel
Food was excellent even just having bar menu in the main lobby it was delicious
Good room service and rooms kept clean and well looked after
The pools were a beautiful setting and good thoughtful touches like non breaking glasses for drinks by the pool plenty of sunbeds and towels available
All in all an excellent place for 4night stay
Nicholas
Reviewed November 8, 2026Reviewed November 8, 2026
Lovely hotel with amazing views and friendly, helpful staff. Breakfast was delicious with plenty of choice and staff replenishing things all the time. Sunloungers, jacuzzi, sauna and easy access to walks in the hills with lower temperatures than on the coast. Would definitely go again and would highly recommend.
Lovely hotel with amazing views and friendly, helpful staff. Breakfast was delicious with plenty of choice and staff replenishing things all the time. Sunloungers, jacuzzi, sauna and easy access to walks in the hills with lower temperatures than on the coast. Would definitely go again and would highly recommend.
Amanda
Reviewed October 29, 2026Reviewed October 29, 2026
One of the nicest places I've stayed at. Staff were really friendly, always asking if we needed anything. And rooms were really nice, we had a sea view room which was amazing. Beds were really comfortable and everything was really organised. They also had a lot of information at reception about excursions and which places to visit, they were able to order you a taxi or you could use the free shuttle service they had. So impressed. Will be visiting again.
One of the nicest places I've stayed at. Staff were really friendly, always asking if we needed anything. And rooms were really nice, we had a sea view room which was amazing. Beds were really comfortable and everything was really organised. They also had a lot of information at reception about excursions and which places to visit, they were able to order you a taxi or you could use the free shuttle service they had. So impressed. Will be visiting again.
Had a lovely time at the Mencey. Staff absolutely lovely and so friendly, hotel both grand in its colonnaded porches and cool inner courtyard, and comfortable, with many places to have drinks and food in the shade and chill. Spa very well kitted out (extra €18 a day) breakfast spread faultless. Grilled Seafood served on the pool terrace is particularly good.
Pool is great, using salt water instead of chlorine. Food in both terrace and main restaurant delicious.
Only note of warning, they are...
Had a lovely time at the Mencey. Staff absolutely lovely and so friendly, hotel both grand in its colonnaded porches and cool inner courtyard, and comfortable, with many places to have drinks and food in the shade and chill. Spa very well kitted out (extra €18 a day) breakfast spread faultless. Grilled Seafood served on the pool terrace is particularly good.
Pool is great, using salt water instead of chlorine. Food in both terrace and main restaurant delicious.
Only note of warning, they are...
The staff were amazing. They were always ready to help and no question of mine felt ridiculous. It truly felt like home away from home. The food was excellent and worth every penny. Best paella ever. Extremely beautiful location. The closest hotel to the sea. We’re able to take walks along the rocky beach or even morning jogs. We really felt pampered and relaxed. The pillows were heavenly. I slept like a baby every night. Like sleeping on clouds. Reception is open 24/7 and you can actually see...
The staff were amazing. They were always ready to help and no question of mine felt ridiculous. It truly felt like home away from home. The food was excellent and worth every penny. Best paella ever. Extremely beautiful location. The closest hotel to the sea. We’re able to take walks along the rocky beach or even morning jogs. We really felt pampered and relaxed. The pillows were heavenly. I slept like a baby every night. Like sleeping on clouds. Reception is open 24/7 and you can actually see...
Our second visit to the property was beautiful and peaceful as before.
I would prefer the rooms to be cleaned after10am allowing time to shower, enjoy breakfast and to tidy away our personal belongings for the cleaner.
We particularly liked the pretty setting and the authentic Canarian country house atmosphere. The tea and coffee facilities available to guests was really helpful too.
Our second visit to the property was beautiful and peaceful as before.
I would prefer the rooms to be cleaned after10am allowing time to shower, enjoy breakfast and to tidy away our personal belongings for the cleaner.
We particularly liked the pretty setting and the authentic Canarian country house atmosphere. The tea and coffee facilities available to guests was really helpful too.
Joanna
Reviewed January 27, 2024Reviewed January 27, 2024
Nice hotel. Excellent pool and rooftop bar. Big bed and comfortable room. Service very good when shower was faulty (fixed in 10 minutes).
Parking in front of hotel is limited. Had some problems with lifts not working. Hotel is being run at very high occupancy and sometimes had to que at breakfast for a few minutes.
Overall we were happy with the facilities and quality/price. This is a good quality hotel but with a few minor niggles.
Nice hotel. Excellent pool and rooftop bar. Big bed and comfortable room. Service very good when shower was faulty (fixed in 10 minutes).
Parking in front of hotel is limited. Had some problems with lifts not working. Hotel is being run at very high occupancy and sometimes had to que at breakfast for a few minutes.
Overall we were happy with the facilities and quality/price. This is a good quality hotel but with a few minor niggles.
Simon john
Reviewed December 14, 2022Reviewed December 14, 2022
Wonderful property well situated to explore the surrounding area!! Friendly, welcoming and helpful staff. The rooms are stunning with every amenity available. Would highly recommend for holidays or business!!!
Wonderful property well situated to explore the surrounding area!! Friendly, welcoming and helpful staff. The rooms are stunning with every amenity available. Would highly recommend for holidays or business!!!
Beautiful, rustic hotel close to the centre of town. Our room was clean and comfortable and we were well looked after by the friendly staff. Breakfast was fantastic too!
Beautiful, rustic hotel close to the centre of town. Our room was clean and comfortable and we were well looked after by the friendly staff. Breakfast was fantastic too!
Joanna
Reviewed September 16, 2026Reviewed September 16, 2026