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"My booking included breakfast. I needed to check out by 6am (the breakfast opened at 6:30am) the last day, so asked the front desk the day before to pack a breakfast bag for me, and the front desk confirmed that I could pick up my breakfast at the front desk when checking out. Surprisingly, the lady at the front desk could not find my breakfast at the time of checkout. She then asked me to confirm I had requested a breakfast, and checked their system to further confirm it. She then told me they would have to start to prepare it now. After more than 10 minutes since I started to speak with her, the breakfast was still not ready. I had no option but to leave the hotel to catch my booked bus to KLIA without my breakfast. Why does the hotel charge for breakfast if it cannot fulfill it?"

"A fantastic stay—breakfast was excellent, everything was clean, comfortable, and beautifully maintained. The staff were warm and attentive, making the whole experience feel effortless. We’d happily return."

"Central location, just over the street from Sentral station and direct access via a walkway into a shopping mall. Room was cleaned and spacious. Nice rooftop bar with a pool and the choice at breakfast was great. Would recommend for a good hotel close to train links for the airport and metro lines."

"It was my second time staying at this hotel, as I really enjoyed my first visit. The location is great and convenient—just a 15-minute walk to the Twin Towers. The rooms are excellent, and the hotel itself is well positioned, with a good selection of restaurants on the ground floor and a grocery shop on the -1 level. The breakfast is absolutely incredible—you would need to spend at least a month there to try everything, with options including Malay, Indian, and Chinese cuisine."

"I had an amazing stay at the Grand Hyatt Kuala Lumpur. The views were absolutely stunning—especially from the room, which offered a breathtaking cityscape that felt almost unreal. Waking up to that scenery was definitely a highlight of the trip. The breakfast buffet was also impressive, with a wide variety of delicious options to choose from. There was something for everyone, and everything I tried was fresh and flavorful. Overall, a fantastic experience. I would highly recommend this hotel to anyone visiting Kuala Lumpur!"

"Nice and pleasant stay."

"Beautiful spacious room and perfect location "

"Very clean and beautiful hotel. Rooms were nicely designed too. The only drawback is the location. It’s a little way out of KL centre and no walkable amenities nearby. And if the Hotel had a spa would be great bonus! Otherwise a very pleasant and relaxing stay. Perfect for families."

"Great at every levels"