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"From the moment we arrived at the hotel, the staff were super unfriendly & not helpful. They did not make eye contact. We asked several staff members where we could find towels & they could only point towards the massive pool. The beach is completely full of people selling things like nothing I’ve ever seen & the vendors are very aggressive in soliciting you. The pool is extremely uninviting with cups and trash left around the pool and the bathroom unusable because it was so dirty. This hotel does not meet normal Westin standards. Thankfully we were able to move to the W next door where everything was wonderful, clean & the staff were amazing and friendly. Rosa made the moving process extremely difficult since she was trying to charge us twice after we were told we would get a full refund for the Westin. Luckily, it was straightened out by the helpful staff at the W. During our stay at the W, we ran into guests of the Westin who were buying day passes at the W for all of the same reasons as noted above - right down to the towels,"

"beware of the shuttle timings that was the only con"

"Was amazing from the arrival to check out. Friendly, helpful, and was very peaceful. Lots of little shops and food close by. Great place to stay before going to the airport. "

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"This is a huge resort property, wish we stayed here at the beginning of our trip because the views of the volcano are way better and closer than some of the volcano trail parks and coffee shops we visited. Hot springs were wonderful and we actually saw more animals including a sloth in this resort than walking in any of the surrounding parks. Stay in a superior room with volcano view. You won’t regret it."

"Excellent service, but not quite impressive for the premium price. Also doesn’t include breakfast. At least it gives you the thermal spa entrance."

"Every thing is perfect."

"Long check in process but room was nice and clean. Convenient location for airport. They take shuttle reservations but don’t honour them when boarding and many guests got on shuttles they were not scheduled for. "

"Great value, incredible pool and view. Breakfast was great - nice fresh fruit and other options. Staff was wonderful."