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"Great view. Most of the restaurants at the hotel were closed. 🤔"

"generally is good "

"the staff were great, the breakfast very good. "

"We stayed at a nice traditional room with private oncen. Good size and very comfortable (more than expected) and in great condition. Loved the ski in - ski out experience. Local hotel staff very friendly. The breakfast buffet included many options for most tastes. The hotel also has a public onsen available to guests looking for a more authentic experience."

"The property is nice - good sized rooms with a kitchen. Great onsen looking at the mountain. Great breakfast, and good dinner (although we were the only two people in the whole place!). Very far from resorts and restaurants. limited shuttle service from hotel, and had several instances of no taxis being available. Not a knock on the hotel, but know you are secluded. I will stay in Grand Hirafu next time."

"Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel"

"Older property with good sized rooms. Onsen small but not crowded, onsen also out door area. Great main dining room with good view of the skifield."

"Good sides: it’s right in front of the ski slopes, which is amazing! Lots of eateries nearby, in the Tower Plaza. Discount for rental and ski pass. Staff very helpful, speaks good English! considerations: Chalet restaurant doesn’t have many options, it’s overpriced. Room temperature very slow adjustable, either too warm or too chilly. Rain shower doesn’t work. Swimming pool closed. WiFi had problems. Shuttle bus doesn’t follow the schedule and leave the guests behind. Very stressful to sort it...

"A lot of cafe or restaurant around the hotel were closed. The hotel is a bit noisy : you can hear kids running when they are in the room above yours, in the corridor. It's not well sound proof. The hotel staff was excellent. The fireplace is amazing"

"Staff did their best to serve you. Some feebies (like free drinks at lobby) are pleasing."