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Reviews of Citadines OMR Chennai

4 out of 5
Citadines OMR Chennai
290, Rajiv Gandhi Salai (OMR), IT Expressway, Sholinganallur, Chennai, Tamil Nadu

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 64 reviews" "
Rating 8 - Good. 23 out of 64 reviews" "
Rating 6 - Okay. 7 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 3 out of 64 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ganesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with kitchen. Quick checkin and checkout. Friendly staff. Excellent buffet for Breakfast. Budget friendly. Metro work is going on in the street. Hence the traffic congestion is normal in the area. Overall excellent place to stay.
Stayed 2 nights in May 2024
Response from CITADINES OMR on 27 May 2024
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate such amazing feedback from you about our hotel services. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing especially Wasim Akram and Injamamul
Stayed 2 nights in May 2024
Response from CITADINES OMR on 22 May 2024
Thank you for rating us!Warm Regards The Management Citadines OMR Chennai

8/10 Good

Sarath

Stayed 1 night in Mar 2024
Response from CITADINES OMR on 27 Mar 2024
Thank you for rating us!Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

ADNAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous- happy to keep going back
Stayed 3 nights in Jan 2024
Response from CITADINES OMR on 9 Feb 2024
Thank you for rating us!Warm Regards The Management Citadines OMR Chennai

8/10 Good

Tsukasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from CITADINES OMR on 22 Dec 2023
Thank you for rating us!Warm Regards The Management Citadines OMR Chennai

2/10 Terrible

Manu

Travelled with family
Disliked: Staff & service
Save your money and book elsewhere
Not going back ever. Service was extremely poor and the rooms while being decently sized is shaped in such a way that an extra bed clogs the entire room making movement a real issue. Breakfast was among the worst I have seen. Nothing was being brought out so whenever anything came, it went in 2 secs..
Stayed 1 night in Dec 2023
Response from CITADINES OMR on 20 Dec 2023
Thank you for sharing your experience at Citadines OMR Chennai in this forum. It is with much regret that we read of this unsatisfactory experience of yours.We do hope that in time you will allow us the opportunity to make amends and restore your faith in Citadines OMR Chennai.Warm RegardsThe ManagementCitadines OMR Chennai

10/10 Excellent

somasundaram

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious reception and car arrival places. Only thing for those coming with drivers have the lack of facilities like common restrooms.
Stayed 2 nights in Nov 2023
Response from CITADINES OMR on 25 Nov 2023
At the outset, I would like to thank you for giving us an opportunity to serve you. We are happy to note that you left with a positive impression of our hospitality and focus on customer delight. We believe in creating a comfortable environment for all our residents. However, we see that there are few areas to be keenly focused at and we shall have them addressed. We shall highlight the same to the concerned team and shall ensure we work towards an improvement. Please do accept our apologies.Warm RegardsThe ManagementCitadines OMR Chennai

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend to anyone come and stay safe & relax at night in Chennai
Stayed 2 nights in Sep 2023
Response from CITADINES OMR on 6 Sept 2023
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we have stayed in Chennai! Absolutely amazing!
Stayed 1 night in Aug 2023
Response from CITADINES OMR on 29 Aug 2023
Thank you for choosing to stay at Citadines OMR Chennai and for sharing your feedback on this forum. We appreciate your feedback about our hotel and our service. From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences Regards, The Management Citadines OMR Chennai

10/10 Excellent

Praveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from CITADINES OMR on 29 Aug 2023
Thank you so much for rating us! From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean all kinds of facilities available
Stayed 4 nights in Aug 2023
Response from CITADINES OMR on 29 Aug 2023
Thank you for taking the time out of your busy schedule to review us on this forum.From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences Regards, The Management Citadines OMR Chennai

10/10 Excellent

Alex Selvanayagam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything well for business trip except very bad quality internet and mobile signal connectivity.
Stayed 3 nights in Jul 2023
Response from Frontoffice Manager on 3 Aug 2023
It is with much regret that we read of this unsatisfactory experience of yours.We do hope that in time you will allow us the opportunity to make amends and restore your faith in Citadines OMR Chennai.Warm RegardsThe ManagementCitadines OMR Chennai

6/10 Okay

Shreya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Milla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Vivek

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Pre-paid for 6 nights. Had to check out in two days due to personal reasons for the sake of my 6 month old daughter. Requested refund with hotel. Request was rejected and the Resevations department was rude with the response. Clean and neat stay but wont recommend due to poor customer service.
Stayed 6 nights in May 2023
Response from Frontoffice Manager on 28 May 2023
It is with much regret that we read of this unsatisfactory experience of yours.We do hope that in time you will allow us the opportunity to make amends and restore your faith in Citadines OMR Chennai.Warm RegardsThe ManagementCitadines OMR Chennai

10/10 Excellent

Akshaya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Frontoffice Manager on 24 May 2023
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

8/10 Good

Samera

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS GOOD
Stayed 4 nights in Apr 2023
Response from Frontoffice Manager on 4 May 2023
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

4/10 Poor

Swetha

Stayed 1 night in Jan 2023
Response from Karan Seth on 31 Jan 2023
It is with much regret that we read of this unsatisfactory experience of yours.We do hope that in time you will allow us the opportunity to make amends and restore your faith in Citadines OMR Chennai.Warm RegardsThe ManagementCitadines OMR Chennai

10/10 Excellent

Faritha

Stayed 4 nights in Jan 2023
Response from Karan Seth on 31 Jan 2023
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Nadimuthu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was very nice
Response from Karan Seth on 31 Jan 2023
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

8/10 Good

Alice, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CITADINES OMR on 14 Nov 2023
Thank you for rating us!Warm Regards The Management Citadines OMR Chennai

6/10 Okay

Shravya

Stayed 2 nights in Sep 2022

8/10 Good

Sivaganesh

Stayed 20 nights in Aug 2022

8/10 Good

Firas, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern Apart hotel, stayed there for 3 nights, staff were friendly and ready to assist with all my requests. Internet was slow but other than that everything was great.
Stayed 3 nights in Aug 2022
Response from Citadines OMR Chennai on 1 Sept 2022
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel.We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Suresh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Rooms were super contemporary and fulfils all the needs for business trip. Loved the entire process right from checkin to checkout. Quality of restaurant food can be better.
Stayed 1 night in Dec 2021
Response from Karan Seth - Asst Guest Service Manager on 24 Dec 2021
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel, our team and our service. We are glad that our dedicated service has made this stay a memorable experience for you. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Citadines is a good hotel with great staff and very comfortable. It was perfect for my one-night stay and I will certainly recommend it.
Stayed 1 night in Dec 2021
Response from Karan Seth - Asst. Guest Service Manager on 24 Dec 2021
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel, our team and our service. We are glad that our dedicated service has made this stay a memorable experience for you. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us.

10/10 Excellent

Vishal

Stayed 1 night in Dec 2021
Response from Karan Seth - Asst. Guest Service Manager on 24 Dec 2021
Thanks you for rating us!

10/10 Excellent

Nikesh Kumar, Hyderabad

Stayed 1 night in Dec 2018

8/10 Good

Varun

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
It was a good stay
Stayed 1 night in Apr 2021
Response from Prashanth Rajkumar on 30 Jun 2021
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel, our team and our service. We are glad that our dedicated service has made this stay a memorable experience for you. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Verified traveller

Stayed 17 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Fantastic location, 1 Bed apartment I stayed has all the convenient features includes kitchenette, washing machine. Excellent room service and delivery service by delivery guys. Awful house keeping and such a sloppy and lazy service as they don’t clean when you request. Food quality is also bad during the breakfast as they concentrate on quantity instead of quality. WiFi speed can be improved a lot. Travel concierge is missing in this hotel which is a pain.
Stayed 5 nights in Feb 2021
Response from The Management on 26 Feb 2021
Thank you for sharing your experience at Citadines OMR Chennai in this forum. We have noted your feedback in detail. We regret your disappointment in this instance. As we are keen to make improvements to enhance our residents’ overall stay at our properties, we have shared your feedback to the concerned team. We shall ensure appropriate remedial measures are taken immediately & effectively. I humbly request you to please consider this experience in isolation as this is not a replica of the service we aspire for. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued feedback and sorry for your disappointment. From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences Regards, The Management Citadines OMR Chennai

2/10 Terrible

Murat

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Phanindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best to stay
Im so satisfied with the service and the place it located
Stayed 1 night in Feb 2020
Response from Prashanth Rajkumar on 6 Feb 2020
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel, our team and our service. We are glad that our dedicated service has made this stay a memorable experience for you. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
It was a comfortable and pleasant stay at Citadines. I happen to spend 5 days at the hotel with my family. The hotel is clean and staff at the front desk and housekeeping are all very nice. The morning breakfast was good and had plenty of options. I would recommend Citadines and i will stay here the next time I visit Chennai.
Stayed 5 nights in Jan 2020
Response from Prashanth Rajkumar on 6 Feb 2020
Thank you for taking the time out of your busy schedule to review us on this forum. We appreciate your feedback about our hotel, our team and our service. We are glad that our dedicated service has made this stay a memorable experience for you. We once again thank you for selecting us as your preferred accommodation choice in Chennai. We are grateful for your support and look forward to welcoming you back for many more wonderful stays with us. Warm Regards The Management Citadines OMR Chennai

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , service and cleanliness . Pricing is better than hotels
Stayed 2 nights in Aug 2019
Response from Prashanth Rajkumar on 26 Sept 2019
Thank you for rating us and for your feedback in this forum.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Prashanth Rajkumar on 26 Sept 2019
Thank you for rating us in this forum.

8/10 Good

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Prashanth Rajkumar on 25 Jul 2019
Thank you for rating us! Warm regards, The Management Citadines OMR Chennai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Prashanth Rajkumar on 25 Jul 2019
Thank you for rating us! Warm regards, The Management Citadines OMR Chennai

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Prashanth Rajkumar on 27 Jun 2019
Hi! Thank you for rating us! Regards, The Management Citadines OMR Chennai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Prashanth Rajkumar on 27 Jun 2019
Hi! Thank you for rating us! Warm Regards, The Management Citadines OMR Chennai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Prashanth Rajkumar on 27 Jun 2019
Hi! Thank you for rating us! Warm Regards, The Management Citadines OMR Chennai

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Dipayan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent stay, housekeeping needs improvement
Nice stay indeed at very affordable pricing. In fact, every time I visited Chennai I was so dissatisfied with IBIS Hotel (both at OMR and Sipcot) that I was badly looking for an alternative - and Citadine is great. Very friendly and helpful staff at front desk, housekeeping and restaurant Room cleaning, Housekeeping, and Replenishment need a lot of improvement. When checked in, the working desk had full of tea/coffee marks. Dishes for the In-room dining served from the restaurant were not removed even in 2 days. Replenishment of toiletries was horrible and I was told by the housekeeping person that they are out of stock for toiletries. Only to get more than one may need after I put up a complaint. During cleaning, used coffee mugs and glasses were removed but never kept back. So had to call the Housekeeping again for the mug/glass.
Stayed 4 nights in Mar 2019
Response from Prashanth Rajkumar on 4 Apr 2019
Thank you for choosing to stay at Citadines OMR Chennai and for sharing your feedback on this forum. Your compliments and appreciation delights me and it gives me great pleasure to share it with the team and we are motivated to strive for excellence. We sincerely regret that the service standards of our Housekeeping staff did not meet your expectations. Your feedback is shared with the concerned team. We are undertaking remedial measures to improve the service level and have also organised meticulous training for all our staff to ensure these incidents do not occur in the future. Please be assured that this is not the standard that we strive for. We trust that you will consider staying at Citadines OMR Chennai once again, giving us another opportunity to serve you better.

8/10 Good

Mythili

Liked: Staff & service, room comfort
A nice place to stay for sure. Definitely recommendable.
Stayed 1 night in Jan 2019
Response from Prashanth Rajkumar on 31 Jan 2019
Thank you for choosing to stay at Citadines OMR Chennai and for sharing your experience in this forum. We are happy to have met your expectations and to know that our staff and service were able to make you feel comfortable during your stay. We are grateful for your support and look forward to welcome you back for many more wonderful stays with us Regards, The Management Citadines OMR Chennai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a peaceful atmosphere and we got that at Citadines. Thank you
Stayed 1 night in Jan 2019
Response from Prashanth Rajkumar on 31 Jan 2019
Thank you for choosing to stay at Citadines OMR Chennai and for sharing your experience in this forum. We are happy to have met your expectations and to know that our staff and service were able to make you feel comfortable during your stay. We are grateful for your support and look forward to welcome you back for many more wonderful stays with us Regards, The Management Citadines OMR Chennai

6/10 Okay

Zubaidah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed not comfortable
Stayed 1 night in Dec 2018
Response from Prashanth Rajkumar on 2 Feb 2019
Thank you for choosing to stay at Citadines OMR Chennai and for sharing your experience in this forum. Regards, The Management Citadines OMR Chennai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay with awesome atmosphere inside and good view outside from balcony
Stayed 1 night in Dec 2018
Response from Prashanth Rajkumar on 14 Dec 2018
Thank you so much for sharing your experience at Citadines OMR Chennai in this forum. We are grateful for your time and your feedback.From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Hotel for a short stay
Good Hotel for a short stay. Staff is very friendly and helpful. The apartment is quiet, spacious and very clean. I found the bed confortable and the quality of sleep was good. The quality of the breakfast could be improved. Overall good Hotel for the price you pay.
Stayed 4 nights in Oct 2018
Response from Prashanth Rajkumar on 14 Dec 2018
Thank you so much for sharing your experience at Citadines OMR Chennai in this forum. We are grateful for your time and your feedback. We also acknowledge your comment on the quality of Breakfast items. Please be assured that we will communicate your feedback to our F&B service provider and shall work towards an improvement. From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in OMR
Rooms were neat and comfortable. Had all amenities that are essential. Staff were courteous and quick to help. Even though its on the main road, there was no traffic noise. Located in centrally in OMR and has lot of options for food. The restaurant there has only Italian food and getting through to them from room was bit difficulty (that was my only grouse) Good space to park cars and lovely pool.
Response from Guest Service Manager on 4 Apr 2018
Dear Guest Thank you very much for taking out the time to review us and for your kind words! This really means a lot to the team. We acknowledge your feedback in regards to the difficulty in getting through to room service. We shall ensure that corrective measures are taken immediately and effectively. From all of us at Citadines OMR Chennai, we are grateful for your support and look forward to your valued inputs. Warm Regards The Management Citadines OMR Chennai

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
I expected a much better Hotel
The Hotel was much worse than I expected. The room was nice and espacious but not very well cleaned. I found hairs in the bed and also the bathroom was not clean enough. Staff was friendly and helpful. Situation in a business area. I will not stay here again.
Response from Guest Service Manager on 4 Apr 2018
Dear Guest, Thank you for reviewing us! It is with much regret we read that we fell short to meet your expectation and we sincerely apologize your disappointment during your recent visit. We humbly request you to please consider this experience in isolation as this is not a replica of the service we aspire for. We do hope you will give us another opportunity to change the impression you have of us.. From all of us at Citadines OMR Chennai, we look forward to welcoming you again at our service residences Thanks & Regards, The Management Citadines OMR Chennai