Search Hotels Near Cancun Underwater Museum,

"3 weeks before our trip the property reached out saying there was a "glitch" and we would no longer get the 4-bedroom unit on the first floor we paid for. Instead they downgraded us to a second floor 3 bedroom unit with double beds instead of queens. Without any mention of monetary compensation. It took over a week of pleading for them to change it to a 3 bedroom with queen beds. "

"Quiet, safe, very comfy beds... I slept like a baby every night! I enjoyed the area under the Papala, where people gathered for breakfast or just to hang out. Helpful and kind staff."

"The Mayan Monkey is a very attractive place located in the South of Isla Mujeres. It is very quiet, right on the ocean, but located far from nightlife and restaurants. A city bus or taxi can take you to the more active north part of the island. We paid for an included breakfast for 3 days. On the first day the service took more than an hour and the eggs we ordered over medium came back as sunny side up. The second day the eggs came back over hard. The third day we tried to cancel the breakfast but the manager refused to refund the money. They provided only 2 coffee pods for the in-room coffee pot for a 3 day stay and said we would need to pay if we wanted any more. The staff were very pleasant, however. "

"While the property had great possibility, sadly the entire stay felt disjointed due to the way things are run. Example- rooftop pool that has no food/bar available…even though there is a restaurant on the rooftop. The hotel advertised that the rooftop bar was open at 3pm, yet we never saw any staff there until the restaurant prepped to open. The staff seemed undertrained and consistently put into circumstances where they were unsure of how to fulfill a request. Again, while the property was nice, I would not recommend returning until management irons out quite a few wrinkles. "

" Nice rooms. Friendly helpful staff"

"Amazing resort. 10/10 experience. Highly recommend. You have to get the signature room with the hot tub. The sunsets are amazing. The beach and pools are awesome. Just an amazing resort. "

"Great location. Beautiful beach. The food wasn't great though. They are changing over so hopefully it'll get better. I'd come back. "

"Oswald, Juan and crew were most accommodating. Excellent views!"

"The room was nice, clean and quiet. We wished there was an outdoor space where we could have our coffee in the mornings. Kin Ha isn’t included at Casa Azul Maya anymore, which was a very family friendly beach club. The included club now is Loretta’s, which is very nice and the food excellent, though not as family oriented."