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"Loved the customer service. Staff was very friendly. Great experience. "

"I have no complaints the people was very friendly "

"I’ve stayed a few times staff is always friendly and pleasant"

"Very nice"

"Great location to visit other spots around the GTA. However there’s lots to do within walking distance. Only real complaint I have is regarding the elevators. Busy weekend. "

"Hotel is very clean, even the washrooms. I liked the fact that the reception let me know at check-in, that the view from my room was poor and if needed they can assign a room with a better view. Also they offer a free storage while waiting for check i, so you can wander around. It's unfortunate that the Woodbine mall is "dying"."

"Everything good "

"We loved this hotel from the 180 view of downtown and lake to the friendly staff, quiet comfortable room and bed, the text reminders about service and the location cant be beat. 5 minutes union station walking. A beautiful building itself surrounded by magnificent architecture. We had an amazing experience."

"Beautiful room, photographs in the room ‘listing’ was exactly the room we walked into. With a spacious, and very very comfortable, king size bed with TO DIE FOR perfect pillows. Staff were all super friendly, approachable, and went above and beyond. Highly recommend staying here if you’re doing ANYTHING near the heart of ‘old’ Toronto or even just downtown Toronto. "