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Not bad at all, a little pricey for what it is, but I would stay there again.
Catherine
Stayed 2 nights in May 2024
Response from Titin on 23 May 2024
Dear Catherine, Thank you for your valuable feedback. We are delighted to learn that the overall experience met your expectations. However, we have noticed from your given rating that we can improve, and we will. We appreciate your kind words and hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
6/10 Okay
Cuong
15 May 2024
Disliked: Property conditions & facilities
Good location and that all, room old and smell
Cuong
Stayed 3 nights in May 2024
Response from Titin on 17 May 2024
Dear Cuong, Thank you for sharing your feedback. We appreciate your comments on our prime location. On the other hand, we apologize for any inconvenience caused by the room condition. We will ensure to address this promptly to department concerned for further service improvement. We really thank you for your feedback and wish to have another chance to welcome you again.Sincerely,Titin SuwanthabGuest Experience Manager
Loved this place. Perfect for downtown. Prime location. Good for shopping and night life. Super close to the BTS line. Amazing buffet breakfast - one of the best. And some of the friendliest and hardest working staff around. Great job.
Desmond
Stayed 7 nights in May 2024
Response from Titin on 16 May 2024
Dear Desmond, Thank you for sharing your experience with us. We are thrilled to hear that you loved your stay at Novotel Bangkok on Siam Square. Thank you for highlighting our prime location, delicious buffet breakfast, and our dedicated staff. Your satisfaction is our utmost priority and the compliment for our breakfast is highly appreciated. Thank you again for staying with us. We look forward to welcoming you back for more great experiences in the future. Sincerely, Titin Suwanthab Guest Experience Manager
We stayed here for 5 days, the hotel is right in the centre easy walking access to everywhere.All the staffs were very polite and friendly.We loved our stay.we would definitely come back in future.
Shweta
Stayed 5 nights in Apr 2024
Response from Titin on 13 May 2024
Dear Shweta, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our central location and the friendliness of our staff. Thank you for planning to stay with us again and we already look forward to your next visit. Sincerely, Titin Suwanthab Guest Experience Manager
Dear Hoe Kiet, Thank you for highlighting our convenient location. We are delighted to have met your expectations. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Hong Phuong, Thank you for your positive feedback on our hotel's location. We are delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Like that this hotel is near the big malls and walkable to Central and Central Chidlom and to the 4 face Buddha.
Heather
Stayed 4 nights in Apr 2024
Response from Titin on 8 May 2024
Dear Heather, Thank you for highlighting our convenient location near major malls and attractions like Central, Central Chidlom, and the Four-Faced Buddha. Being surrounded by numerous shopping malls indeed adds to the convenience and enjoyment of our guests.Thank you again for staying with us. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Manithong, Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear nadifah binti,Thank you for rating us on your recent stay. I am glad you were able to enjoy everything we have to offer, we pride ourselves on delivering great service and I will let my team know they contributed to your wonderful stay. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
Mazen
29 Apr 2024
Mazen
Stayed 1 night in Apr 2024
Response from Titin on 20 May 2024
Dear Mazen,Thanks for your review and your 5-bubble rating. We are delighted that your experience here at Novotel Bangkok on Siam Square has been a pleasant one. Thank you again for staying with our hotel in Bangkok and we look forward to hosting you when your travels bring you back.Sincerely,Titin SuwanthabGuest Experience Manager
Dear jim, Thank you for highlighting our prime location in the heart of Siam with abundant food options. We are delighted you enjoyed this aspect of your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear abdullah, Thank you for sharing you experience and for acknowledging the exceptional service provided by Abdullah our front desk team. Our team strives to make each guest’s stay special, and we only hope you will have the chance to return again in the future.Sincerely,Titin SuwanthabGuest Experience Manager
Feel that Novotel has consistency among its locations
Teng Kuen
Stayed 3 nights in Apr 2024
Response from Titin on 22 Apr 2024
Dear Teng Kuen,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit. We hope to have an opportunity to welcome you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager
Dear OMAR, Thank you for sharing your positive review. We are delighted to hear that you enjoyed our convenient location near the shopping mall. Thank you again for staying with us. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
A very convenient and centralised location. Easily accessible to almost everything.
Whee Khee
Stayed 5 nights in Apr 2024
Response from Titin on 15 Apr 2024
Dear Whee Khee, Thank you for highlighting our convenient and central location. We are delighted to hear that you found our hotel easily accessible to everything. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Pauline, Thank you for your kind words about our friendly staff and convenient location. We are delighted to hear that you had a positive experience with us. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Chi Ming Darman, Thank you for your feedback. We appreciate your suggestion regarding discounts. We continuously review our offers to provide the best value to our guests. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Joel Ortiz,Thank you for highlighting the accessibility of our hotel. We strive to provide a seamless experience for all our guests. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
hugh
10 Apr 2024
Liked: Staff & service
Good staff but parking difficult
hugh
Stayed 1 night in Apr 2024
Response from Titin on 10 Apr 2024
Dear hugh, Thank you for sharing your experience and for acknowledging our good staff. We understand the inconvenience regarding parking. We will also certainly discuss your feedback with the management team to see where we can lift to even higher levels. Please know that your feedback is highly valued by us, and we thank you for bringing these issues to our attention. Sincerely, Titin Suwanthab Guest Experience Manager
Paid extra for the “new” deluxe room. mouldy wall and smell throughout my 4 days stay in my room. disappointed. Sound isolation is bad. can hear people walking past outside and door closing. Complained about the smell but no improvement.
Staffs are excellent. Location is great. Lobby is a great place to chill and relax.
Wee Teck
Stayed 3 nights in Apr 2024
Response from Titin on 10 Apr 2024
Dear Wee Teck, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. Your feedback regarding the room condition and sound isolation is duly noted and will be addressed accordingly. On the other hand, we are delighted to hear that you found our staff excellent and enjoyed our convenient location. Our lobby is indeed a great place to relax. We appreciate your feedback and hope to welcome you back for an improved experience. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 Good
Adam, Kowloon
Travelled with family, Travelled with family and small children, Travelled with partner
6 Apr 2024
Liked: Cleanliness
Good option for easy access to Siam Paragon, Center, Discovery and Centralworld.
Adam
Stayed 6 nights in Mar 2024
Response from Titin on 10 Apr 2024
Dear Adam, Thank you for highlighting our convenient location near Siam Paragon, Center, Discovery, and Central World. We are delighted that you found Novotel Bangkok on Siam Square to be a good option for your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
Dear lay cheng,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our team strives to make each guest's stay special. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
HEW YONG
3 Apr 2024
HEW YONG
Stayed 2 nights in Apr 2024
Response from Titin on 23 Apr 2024
Dear HEW YONG,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
I've stayed at Novotel Siam Square for many years and been a few years since i've stayed here. It's good to see that the rooms were touched up. Convenience of this hotel is the best as it's right in the heart of Siam Square and just a bridge linking straight to Siam Paragon. It would be good that all floors are carpeted as the parquet flooring can be quite noisy with luggages and footsteps. Overall will still recommend and will return.
Calgary
Stayed 4 nights in Mar 2024
Response from Titin on 3 Apr 2024
Dear Calgary, First of all, thank you for your continued patronage and for sharing your experience with us. We are delighted to hear that you appreciated the refurbished rooms and the convenient location of our hotel in the heart of Siam Square. Your feedback regarding the flooring noise is duly noted, and we will consider it for future improvements. We truly appreciate your recommendation. Thank you for planning to stay with us again and we already look forward to your next visit. Sincerely, Titin Suwanthab Guest Experience Manager
6/10 Okay
Sikai
Travelled with partner
2 Apr 2024
Liked: Staff & service
Always stayed at Novotel Siam/Platinum. However for this trip, the room was rather old and slightly dirty. Not what i had expected. Staff was kind and helpful as always.
Sikai
Stayed 3 nights in Mar 2024
Response from Titin on 3 Apr 2024
Dear Sikai, Thank you for your loyalty to our hotel. We highly appreciate you coming back to stay with us. We apologize for any inconvenience with the room condition during your recent stay. Kindly rest assured that we will address the issues with our management team to ensure we continue to further improve our service. By the way, we appreciate your kind words about our staff's service. Thank you again for staying with us. We hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager
Right next to Siam BTS and shopping. Plenty of massage places but pricier.
Sigit
Stayed 3 nights in Mar 2024
Response from Titin on 2 Apr 2024
Dear Sigit, Thank you for sharing your experience with us. We are pleased to hear that you had a wonderful stay at our hotel particularly the location near Siam BTS, shopping malls, and massage shops is indeed convenient. It was such a pleasure hosting you and we look forward to welcoming you when your travel brings you back.Sincerely,Titin SuwanthabGuest Experience Manager
Hotel is very clean, food was well presented and delicious, staff is awesome, kind and very nice. The only down side is that wi-fi never worked.
hannah
Stayed 5 nights in Mar 2024
Response from Titin on 27 Mar 2024
Dear Hannah, Thank you for your kind words regarding our cleanliness, delicious food, and awesome staff. We apologize for the inconvenience with the Wi-Fi. Your feedback is valuable to us and will address this issue promptly. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
First time visiting Bangkok and made the correct decision of taking Novotel for our stay. Friendly staff, hotel is very clean and accesible if you are going around.
Dennis
Stayed 3 nights in Mar 2024
Response from Titin on 25 Mar 2024
Dear Dennis,Thank you for choosing Novotel Bangkok on Siam Square for your first visit to Bangkok. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations.Even more to hear that you found our staff friendly and our hotel clean and accessible. We strive to provide excellent service and we are glad that they made a positive impact on your stay. Thank you again for staying with us. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
Wonderful property in the middle of Siam market with tons to see and do both inside and outside. It's close location to BTS Siam makes it an ideal choice, and you can get to and from the airport quickly from here.
Nick
Stayed 3 nights in Mar 2024
Response from Titin on 27 Mar 2024
Dear Nick, Thank you for your kind words on your recent stay with us. We are delighted to hear that you enjoyed our property's central location and proximity to the BTS Siam station. It's indeed that our hotel convenient for exploring the city. Thank you again for staying with us. We look forward to welcoming you back soon! Sincerely,Titin SuwanthabGuest Experience Manager
Helpful friendly staff. Great breakfast buffet. Nice room
Philippe
Stayed 2 nights in Mar 2024
Response from Titin on 20 Mar 2024
Dear Philippe,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the helpful staff, great breakfast buffet, and nice room. Our team strive to provide exceptional service and comfort to all our guests. Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
FONG LING
19 Mar 2024
FONG LING
Stayed 2 nights in Mar 2024
Response from Titin on 10 Apr 2024
Dear FONG LING,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 Good
Yong Fatt Allan
18 Mar 2024
Liked: Cleanliness, staff & service
Yong Fatt Allan
Stayed 4 nights in Mar 2024
Response from Titin on 20 Mar 2024
Dear Yong Fatt Allan,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
6/10 Okay
Kristin
18 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is a little run down. But excellent staff service and a great location
Kristin
Stayed 6 nights in Mar 2024
Response from Titin on 18 Mar 2024
Dear Kristin, Thank you for for sharing your experience with us and acknowledging our excellent staff service and great location. We appreciate your feedback regarding the hotel condition. Rest assured, we are continuously working to maintain and improve our facilities. Thank you once again and we hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Heng Keong Larry, Thank you for sharing your positive review. I am delighted to learn that you had a wonderful stay, and the overall experience met your expectations.We are also delighted to hear that you found our hotel's location convenient for shopping. Thank you again for staying with us. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
wanida
Travelled with partner
15 Mar 2024
The hotel so convenient area, clean ,
We will be back for sure.
wanida
Stayed 3 nights in Mar 2024
Response from Titin on 18 Mar 2024
Dear Wanida, Thank you for your positive feedback! I am delighted to learn that the overall experience met your expectations and that you found our hotel convenient and clean. We strive to provide a comfortable and convenient environment for our guests, and we are thrilled that you appreciated that. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
michael, rehovot
10 Mar 2024
Liked: Cleanliness, amenities
location, lounge
michael
Stayed 5 nights in Mar 2024
Response from Titin on 11 Mar 2024
Dear michael,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 Good
Jae-Young
6 Mar 2024
Liked: Cleanliness, staff & service
Jae-Young
Stayed 3 nights in Feb 2024
Response from Titin on 8 Mar 2024
Dear Jae-Young,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager
Very near to BTS to travel around Bangkok. Sure will stay back the same hotel for the next trip.
Hong Wee
Stayed 5 nights in Feb 2024
Response from Titin on 5 Mar 2024
Dear Hong Wee, Thank you for taking the time to share your positive review. We are delighted to hear that our convenient location near the BTS made your stay enjoyable. Thank you again for staying with us. We look forward to welcoming you back for your next trip. Sincerely,Titin SuwanthabGuest Experience Manager
Dear Chutimon,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager
Excellent for those who wants to be in city center
Rana
Stayed 2 nights in Jan 2024
Response from Titin on 28 Feb 2024
Dear Rana,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit.Thank you again for staying with us and we are hoping to welcome you back soon. Sincerely, Titin Suwanthab Guest Experience Manager
Dear PUAY HOON,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. We strive to provide excellent service and we are glad that they made a positive impact on your stay.Thank you again for staying with us and we are hoping to welcome you back soon. Sincerely, Titin Suwanthab Guest Experience Manager
Dear hock leong ronnie, Thank you for sharing your feedback with us. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations. However, we understand that the age of our building and the speed of our elevators have affected your experience. We appreciate your input and will take it into account as we continue to improve our services. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
6/10 Okay
Chi Ho
Travelled with family
17 Feb 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Nothing else, but it’s the cost saving option at the centre of bangkok city
Chi Ho
Stayed 3 nights in Feb 2024
Response from Titin on 19 Feb 2024
Dear Chi Ho, First of all, thank you for taking the time to share your experience with us for your stay in the heart of Bangkok. We appreciate your feedback and are glad to know that you found our hotel to be a cost-saving option. Please accept our sincere apologies for the inconveniences you encountered on this occasion. I have noticed from your given rating that we can improve, and we will. We hope nevertheless that you will consider staying with our hotel whenever your travel plans will bring you back. Sincerely,Titin SuwanthabGuest Experience Manager
Convient shoppibg areas and easy access to most shopping belt
RUDLOPH AUGUSTINE
Stayed 4 nights in Feb 2024
Response from Titin on 16 Feb 2024
Dear RUDLOPH AUGUSTINE,Thank you for choosing our hotel and sharing your feedback. We appreciate your comment about our convenient location in the heart of shopping districts. Thank you again for staying with us and hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
6/10 Okay
Paul Robert, Brampton
12 Feb 2024
Liked: Staff & service
Hotel is a bit tired, and needs a complete revamp. Don't bother with the buffet breakfast, it is poor quality, and can't keep pace with the number of people. Many dishes empty. Eat in the little street food alley right nearby.
Hotel staff are very nice and polite. Pool are is also very nice.
Paul Robert
Stayed 4 nights in Feb 2024
Response from Titin on 13 Feb 2024
Dear Paul Robert,First of all, thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our staff and the pool area.However, we have taken note of your comments regarding the hotel's condition and the buffet breakfast. We understand that these aspects did not meet your expectations. Your feedback will be shared with our management team for further review and improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Sincerely,Titin SuwanthabGuest Experience Manager
Dear APOLINAR,Thank you for taking the time to share your review. We appreciate your kind words about our hotel. I am glad you were able to enjoy everything we have to offer. We pride ourselves on delivering great service and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
6/10 Okay
Agnieszka
Travelled with partner
7 Feb 2024
Liked: Cleanliness, staff & service, amenities
The hotel is fine, nothing special, on the older side with an older, very shallow swimming pool. What you are paying for is the central area with many malls. If that's what you are after, then it's a good choice. If you want more "real" Bangkok, choose Novotel on Soi Nana :)
Agnieszka
Stayed 7 nights in Jan 2024
Response from Titin on 12 Feb 2024
Dear Agnieszka, Thank you for sharing your experience with us. We understand that our property may not have met your expectations in terms of its age and the size of the swimming pool. However, we are glad to hear that you found our central location convenient for accessing the nearby malls. We do appreciate you bringing your concerns to our attention and therefore giving us an opportunity to improve. We truly hope that you will give us a chance to provide you with a better service on your next visit to Bangkok.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 Excellent
Thanh Thao
7 Feb 2024
Thanh Thao
Stayed 2 nights in Feb 2024
Response from Titin on 12 Feb 2024
Dear Thanh Thao,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.We hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager
Dear ali,Thank you for sharing your experience with us. We apologize for hearing that the furniture was old and the room had a bad smell. We appreciate your feedback and will also certainly discuss with the management team to see where we can lift to even higher levels.We hope to have another opportunity of your return and look forward to welcoming you back to our hotel in the near future. Sincerely,Titin SuwanthabGuest Experience Manager