6/10 Okay
David
Travelled with family
19 Jul 2024
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very nice property and the location is great. Our room was clean and the breakfast is wonderful with many different options. However, the service we experienced was below average. After two weeks in Thailand, our last night before catching our flight back home was not great. I asked the gentleman at the Front Desk if he could please call Housekeeping and send an extra blanket for my 11 year old. That was before dinner. We come back late for dinner, and there was no blanket. I called the FD again and it was sent right away. So, I thought, no big deal. The following morning we go to breakfast and the lady who sat us took our order for 2 lattes that never came. We are almost done with breakfast, and they arrived extremely cold (they probably sat somewhere and they were not brought to us). We took both lattes back to the barista and we thought he understood the situation. We waited and waited and since nothing happened I went back and asked him. He said he already sent them to our table. So, I pointed at him our table with no lattes and still no reaction. After I complained to the ladies who were sitting people, we finally got ours. At that time, I didn’t even feel like being there anymore. Just very bad service!
David
Stayed 1 night in Jul 2024