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"The NCR region has two hotels operating under the name “Leela Ambience,” which has created significant confusion among customers. This ambiguity has had real financial consequences, with guests frequently booking or traveling to the wrong property, resulting in unnecessary expenses and considerable inconvenience."

"Not our first stay here, but probably my longest. We trust Shangri-La Eros and will continue to book this hotel based on the amazing food, service and rooms. But...one night, there was a late party being held in the hotel with a DJ and extremely loud music, which we could hear in our room on the 16th floor. I had to go downstairs to reception to complain. They apologised and said that they would request the DJ to lower the volume, but that it was going to continue till 2am. (Thankfully, it ended early). He said that there had been other complaints from residents. I found out later that other people on different floors had also complained. He did offer us a free buffet lunch in the hotel as compensation. My advice would be to stay in a room AWAY from any potential noise from downstairs i.e. not facing the street/main road. We will definitely be requesting a room next time, facing the other side."

"The rooms were small and the front desk didn’t answer the call, but besides that the rooms were clean and the breakfast was delicious. Check-in / checkout was smooth even after hours"

"Yes"

"None, all good"

"Friendly helpful staff"