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Hospitality

Great overall experience. Exceptional service

Overall the experience was good but the in room dining needs to be quick. It took a lot of time just to get me simple cutlery and dishes.

I had a small issue with our reservation but was handled very professionally by Aditya S. ( Front office Manager) at Sangri-la who not even fixed the issue but also upgreated out room at no extra cost to a suite. Breakfast buffet was really good and service at Tamara was phenomenal .My overall 11 days stay was pleasant and I highly recommend this hotel to everyone.

This was my second visit to this hotel and thoroughly enjoyed my stay here. The staff is very helpful and always cater to your needs. The weekends can be a little crowded for buffet breakfasts but the staff do help you out. Special shoutout to Saril from the Latest Recipe restaurant for providing great recommendations. Another special shoutout to Anjali from front desk for arranging everything during my visit.

Stay away (for now) unless you want an insane level of construction noise 9a-7p — pounding, hammering and high pitched drilling you can hear from the room and up and down the halls, even faintly from the lobby. I’ve never encountered this in a hotel and took videos because I was so surprised. The manager apologized profusely and explained they couldn’t carry out necessary renovations during COVID and offered fruit and wine and waived incidental charges of ~60usd but that’s not much for a nearly $1000 stay considering it’s frankly unlivable. I understand renovations are crucial, so perhaps they could consider closing for the duration. A real surprise and shame for an otherwise beautiful hotel with excellent and courteous staff. I would’ve extended for two weeks but left for a place in CP after several days.

Awesome customer service. Going to recommend my friends and family too.

Great staff and accommodations and good value

Great hotel. Overall. The in dinning food is a bit expensive. I order room service for two tea and was charged 1,000 rupees. While outside is less than 100 rupees. So avoiding ordering any food