The most unfriendly front desk staff on arrival out of the 6 hotels we've stayed in this vacation. Hotel is very modern but with questionable decorative style (i.e. Gaudy colour scheme and patterned carpets). Rooms are spacious and well equipped. Restaurant is a bit soulless but colleague working the bar, taking food orders, doing room service (ie. Everything!) is a bit of a star.
The most unfriendly front desk staff on arrival out of the 6 hotels we've stayed in this vacation. Hotel is very modern but with questionable decorative style (i.e. Gaudy colour scheme and patterned carpets). Rooms are spacious and well equipped. Restaurant is a bit soulless but colleague working the bar, taking food orders, doing room service (ie. Everything!) is a bit of a star.
Anonymous traveller
Reviewed October 14, 2016Reviewed October 14, 2016
A lovely stay at the Black Swan hotel in Lee for my birthday. Room was nice and comfortable, sweet balcony area to watch the sunset over the lake. Close to many attractions, ie, Norman Rockwell museum, outlets, pretty town, Botanical gardens and more. Would definitely go back again. Thank you
A lovely stay at the Black Swan hotel in Lee for my birthday. Room was nice and comfortable, sweet balcony area to watch the sunset over the lake. Close to many attractions, ie, Norman Rockwell museum, outlets, pretty town, Botanical gardens and more. Would definitely go back again. Thank you
Laundrette being free really useful. Coffee in main lobby superb quality. Only a few minutes from Market 32 for good food and provisions. A couple of downsides - check-in staff were not particularly friendly and there is a high deposit. Rooms are suites so loads of space.
Laundrette being free really useful. Coffee in main lobby superb quality. Only a few minutes from Market 32 for good food and provisions. A couple of downsides - check-in staff were not particularly friendly and there is a high deposit. Rooms are suites so loads of space.
This was a decent place for us to stay while we were visiting the Berkshires, Mount Greylock, and Stockbridge. The hotel was clean and functional and the staff friendly. My only criticism was that the temperature of the shower water was too cold, and even after asking this to be fixed, it just wasn't adequate.
This was a decent place for us to stay while we were visiting the Berkshires, Mount Greylock, and Stockbridge. The hotel was clean and functional and the staff friendly. My only criticism was that the temperature of the shower water was too cold, and even after asking this to be fixed, it just wasn't adequate.
Tristan
Reviewed November 15, 2025Reviewed November 15, 2025
Beautifully presented bed and breakfast accommodation where we felt very much at home. The room was bright and cheerful and outstandingly clean. The water was hot and plentiful and the beds comfortable. Breakfast was freshly cooked and varied and the welcome was warm and informative.
Beautifully presented bed and breakfast accommodation where we felt very much at home. The room was bright and cheerful and outstandingly clean. The water was hot and plentiful and the beds comfortable. Breakfast was freshly cooked and varied and the welcome was warm and informative.
Judy
Reviewed October 13, 2016Reviewed October 13, 2016
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