Mountain view

Reviews of North Vancouver Hotel

2 out of 5
North Vancouver Hotel
1800 Capilano Rd, District of North Vancouver, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 403 out of 1011 reviews" "
Rating 8 - Good. 374 out of 1011 reviews" "
Rating 6 - Okay. 129 out of 1011 reviews" "
Rating 4 - Poor. 61 out of 1011 reviews" "
Rating 2 - Terrible. 44 out of 1011 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering extensive remodel of many units, my stay was pleasant & trouble free. Staff was very friendly & helpfull, room was nice, clean & love fridge & microwave. Location is great for all activities. Will stay here again
Stayed 7 nights in Mar 2024

8/10 Good

Dean

Liked: Property conditions & facilities
Handy location for canucks games.
Stayed 2 nights in Mar 2024

6/10 Okay

Scott, Kelowna

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Charito

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some noises even at the very late night. It's just like Motel 8 ,2 star hotel.
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Charito, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize for the noise disturbance, We'll definitely share your comment with our management team and staff.Thank you and take care.North Vancouver Hotel Front Desk Team

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service
Solid property that’s out of the crowded downtown.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Craig, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our location, and we hope to see you again soon.

6/10 Okay

catherine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Affordable place but dated. Breakfast good and parking included.
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Catherine,Thank you so much for your review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Ryan,A great review is always highly appreciated. We hope to have you again soon.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast service people were exceptional. The floors on the second floor squeaked quite a bit. Hopefully the remodeling going on will take care of that. I wish they banned people smoking in the hallways, as the smoke (cigarette and mariguana) penetrated into the room.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Carlos,Thank you for sharing your review and feedback. We will finally be starting renovation soon, so we hope you will be back and enjoy the newly remodeled rooms,For the smoking issue, our team would like to apologize, as we try our very best to remind other guests to smoke near the designated smoking area, however, we'll definitely share your comment with our management team and staff.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Good Location
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel on 10 Mar 2024
Dear John, Thank you for your review and nice feedback. We look forward to welcome you again in the future.

10/10 Excellent

Hazel

Liked: Cleanliness
Wonderful location
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Hazel, Thank you for your great review, we are so pleased you enjoyed your stay with us and hope to see you again.

8/10 Good

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent but under Reno’s
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Kevin, Thank you for your recent review. We are in partial renovation to be able to propose some new options to our guests. You are welcome to try them, once we have them all sone and ready.

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Julie - Reception Manager on 4 Mar 2024
Dear Reza, Thank you so much for your review. We are happy you appreciated our staff during your stay. We hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from Julie - Reception Manager on 4 Mar 2024
Dear Matthew, Thank you so much for your review. We are happy you are happy with your stay. We hope to see you again soon.

8/10 Good

Don

Liked: Cleanliness, staff & service
Price
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 2 Mar 2024
Dear Don, Thank you for your nice review. We are pleased to see you are happy with your time with us.

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Julie - Reception Manager on 2 Mar 2024
Dear Nathan, Thank you for your amazing review. We are pleased to see you are happy with your time with us.

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities
The hotel has good rates and includes breakfast.It also is conveniently accessible from downtown.
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 25 Feb 2024
Dear George, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us, and our location. We hope to welcome you again soon,

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 24 Feb 2024
Dear Marion, Thank you for your review. We strive to satisfy our guests and every feedback is welcome. We are hoping to accommodate you again in the future.

8/10 Good

Morteza

Good
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 23 Feb 2024
Dear Morteza, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us.

8/10 Good

Celetia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed their complementary breakfast!
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 19 Feb 2024
Dear Celetia, Thank you for your great review, we are pleased to see you enjoyed your stay with us, and especially our Continental Buffet Breakfast. We hope to have you again soon

10/10 Excellent

gaurav

Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Gaurav,A great review is always highly appreciated. Take care and we hope to see you again soon.North Vancouver Hotel Front Desk Team

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, but currently under construction so aesthetic appeal is affected. Also close to major roadway, so periodic traffic noise is audible
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 19 Feb 2024
Dear Andree, Your review is deeply appreciated. We are indeed currently renovating a part of the hotel, we do wish to accommodate you again once they are ready.

2/10 Terrible

Marian

Travelled with partner
Disliked: Staff & service
Property is named North Vancouver Hotel. This is a motel. Not very clean. There was a shot fired at this hotel - no apologies from this hotel. I asked for our money back but nothing full price. I know this is not their fault but very upsetting and scary for everyone. We had to stay until 2:30 am to give police statements and then checked out. That was when I was told no to a refund for this night. WOW no customer service. Continental breakfast is a joke. Pastry, toast, cereal. We were in Vancouver since and stayed at a beautiful hotel on the Pier and paid less also received a $25 breakfast credit and paid less than what we paid at the North Van Hotel - Again is a motel.
Stayed 5 nights in Dec 2023
Response from North Vancouver Hotel on 16 Feb 2024
Dear Marian, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 Okay

Danesh

Rooms were large and the beds were confrtable.
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Danesh, Thank you for your review. We are very pleased to hear that you had a good stay with us.

10/10 Excellent

meagan

Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Meagan,A great review is always highly appreciated. We hope to have you again soon.North Vancouver Hotel Front Desk Team

8/10 Good

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay under reasonable price. Close to Stanley Park and Suspension Bridge. Nice staff.
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Kirandeep, Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks, such as our location. We do hope to have you again soon.

8/10 Good

Graham, Kamloops

Liked: Cleanliness, staff & service
Very efficient and friendly staff. Room very clean. The bed was super comfortable. The exterior of the building could use some updating but they seem to be busy updating the interiors so it will probably be updated in the future.
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 12 Feb 2024
Dear Graham, Thank you so much for your great review and amazing feedback. We are pleased you have enjoyed your stay with us, and we are indeed in renovation. We would be happy to welcome you back in the future.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value. Clean Rooms.
Stayed 4 nights in Feb 2024
Response from Julie - Reception Manager on 10 Feb 2024
Dear Sean, Thank you very much for your great review and feedback. We would be happy to welcome you back soon.

8/10 Good

Nick

Liked: Cleanliness, staff & service
It was awesome breakfast was amazing it was more than I thought it was the instant pancake maker was innovation in the making
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Nick, Thank you so much for your awesome review. We are so pleased you enjoyed your stay and especially our Buffet Breakfast. It would be our pleasure to welcome you again in the future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Well located and great customer service
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 3 Feb 2024
Dear Mario,Thank you so much for your great review, we do appreciate your feedback and hope to have you again soon.

2/10 Terrible

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were ants in the room when I requested to switch rooms; the staff gave me an attitude.  I had to demand to switch rooms. I will not come back in the future. 
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Brandon, Our deepest apologies for your experience with us. Rest assured that we have rectified the issue in your room and your feedback has been shared with the management team.

8/10 Good

Glen

Stayed 3 nights in Jan 2024
Response from North Vancouver Hotel Team on 22 Mar 2024
Dear Glen,Thank you so much for your review, and we hope to see you again soon.North Vancouver Hotel Team

10/10 Excellent

Sabdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 28 Jan 2024
Dear Sabdeep, Thank you for your review. We are pleased you enjoyed your stay with us and hope to accommodate you again in the near future.

8/10 Good

Ginalisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
it’s a nice place, but the front desk does not have good customer service.
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 28 Jan 2024
Dear Ginalisa, Thank you for leaving us your review. It saddens me to see we did not meet your expectations, so please accept our apologies.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 19 Jan 2024
Dear Raul, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us, and hope to accommodate you again soon.

10/10 Excellent

Shota

Stayed 1 night in Jan 2024
Response from North Vancouver Hotel on 9 Feb 2024
Dear Shota, A great review is always highly appreciated. We hope to have you again soon,

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area
Stayed 3 nights in Jan 2024
Response from Julie - Reception Manager on 12 Jan 2024
Dear Hannah, Thank you for your review, we are pleased you enjoyed your stay with us and hope to have you again soon.

8/10 Good

Sahar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julie - Reception Manager on 8 Jan 2024
Dear Sahar, Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We do hope to have you again soon.

4/10 Poor

Joy, Trail

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is being renovated, and it is a good thing , room had obviously been cleaned, super strong cleaner smell, we had to air it out or choke, and carpet was stained, mattresses were worn out, towels were folded but dirty, cold water tap on sink did not work properly, no coffee or tea in room, looks good in pictures but really a dive, location is excellent for highway access, ferry, shopping but hotel us crap, only redeeming value was a very good included breakfast
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 6 Jan 2024
Dear Joy, We are sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. We'll share your comment with our management team and staff.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast buffet and my stay here with my family. Wish the traffic noise outside the hotel was a little quieter, but I would stay here again. Location was easy drive to Stanley Park, Capilano Suspension Bridge and many restaurants were within walking distance.
Stayed 2 nights in Dec 2023
Response from Julie - Reception Manager on 1 Jan 2024
Dear Christine, Thank you so much for your great review. We are happy to see our guests satisfied with our Hotel perks, like our location. We hope to have you again soon.

10/10 Excellent

Sezal

Liked: Cleanliness, staff & service, property conditions & facilities
Like my stay
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 5 Jan 2024
Dear Sezal, Thank you so much for your great review, we are happy to see you were satisfied with your stay. We hope to have you again in the near future.

8/10 Good

soo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from North Vancouver Hotel on 30 Dec 2023
Dear Soo, Thank you for your review, we do appreciate every feedback.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean
Good location for what we wanted to do. The room was clean, the beds comfortable. The breakfast was ok, mostly carbs, no hot proteins like eggs or sausage, some cold deli ham, some bananas and apples.
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 29 Dec 2023
Hi Brent, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our Buffet Breakfast. We hope to have you again soon.

2/10 Terrible

Huong

Stayed 4 nights in Dec 2023
Response from North Vancouver Hotel on 23 Dec 2023
Dear Huong, We are sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. We'll share your comment with our management team and staff.

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 22 Dec 2023
Dear Steve, Thank you for your great review, we do appreciate your feedback.

8/10 Good

anh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 20 Dec 2023
Dear Anh, Thank you so much for your nice review, we do appreciate every feedback.

2/10 Terrible

Melanie

Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 20 Dec 2023
Dear Melanie, Thank you for your review, we are saddened to see you were not satisfied with your stay. Please let us know any feedback you could have to improve in the future.

8/10 Good

Vikram

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 14 Dec 2023
Dear Vikram, Thank you for leaving a review of your stay, we do appreciate every feedback.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Julie - Reception Manager on 7 Dec 2023
Dear Robert, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and hope to have you again soon.

8/10 Good

Naresh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good….breakfast could be better with addition of Indian cuisines….not bad indeed
Stayed 1 night in Nov 2023
Response from Julie - Reception Manager on 7 Dec 2023
Dear Naresh, Thank you for your review. We are very pleased to hear that you had a good stay with us. Our apologies in regards to the breakfast. I will make sure your feedback is shared with the management team.

2/10 Terrible

Walder

Disliked: Staff & service, amenities, property conditions & facilities
One worker at the front desk was very rude, probably doesn't want to be here
Stayed 1 night in Nov 2023
Response from NVH Staff and Management on 29 Nov 2023
Hi Walder, We are sorry you were not happy about one of our staff's attitude. Upon checking the surveillance, we observed a smooth check-in and check-out process. Please contact us directly if you would like to let us know which staff disappointed you, and we will make sure to retrain him/her if necessary.