Terrace/patio
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Reviews of Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1003 reviews" "
Rating 8 - Good. 176 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 4 nights in Apr 2024
Response from Alexis on 15 Apr 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Stayed 2 nights in Apr 2024
Response from Gilbert on 15 Apr 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific stay. Incredible staff in every role.
Stayed 1 night in Apr 2024
Response from Gilbert on 13 Apr 2024
Thank you for your comments and review.

10/10 Excellent

karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Stayed 4 nights in Apr 2024
Response from Alexis on 11 Apr 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alexis on 10 Apr 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis on 10 Apr 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Stayed 2 nights in Apr 2024
Response from Alexis on 8 Apr 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 Poor

Jodi

Stayed 3 nights in Apr 2024
Response from Alexis on 8 Apr 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 Terrible

Jose

Travelled with partner
Disliked: Staff & service, amenities
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Stayed 1 night in Apr 2024
Response from Alexis on 8 Apr 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 Excellent

Madeline, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Stayed 1 night in Apr 2024
Response from Alexis on 8 Apr 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 Excellent

Tonja, New orleans

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel
Stayed 3 nights in Mar 2024
Response from Alexis on 4 Apr 2024
Thank you so much.We look forward to welcoming you back.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexis on 5 Apr 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 Excellent

Dr Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024
Response from Andrew on 3 Apr 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely vacay.
Stayed 4 nights in Mar 2024
Response from Alexis on 1 Apr 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andrew on 1 Apr 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 Terrible

Rabia

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Loud - unhelpful staff
Stayed 2 nights in Mar 2024
Response from Andrew on 31 Mar 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 Excellent

Luis, Aventura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alexis on 1 Apr 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 Excellent

aindrais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Stayed 3 nights in Feb 2024
Response from Andrew on 31 Mar 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Stayed 1 night in Mar 2024
Response from Alexis on 29 Mar 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms. Arrogant staff but competent.
Stayed 1 night in Mar 2024
Response from Alexis on 29 Mar 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
Stayed 2 nights in Mar 2024
Response from Alexis on 29 Mar 2024
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.

6/10 Okay

Aly

Liked: Staff & service
Although beautifully decorated, the hotel was incredibly dark all day all night. It is the ambiance the hotel is going for but, for me it was overkill.
Stayed 3 nights in Mar 2024
Response from Alexis on 29 Mar 2024
Thank you so much for providing feedback. We appreciate it.

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and awesome location. Staff super helpful and friendly. Loved our trip to NYC and will return!
Stayed 4 nights in Mar 2024
Response from Andrew on 24 Mar 2024
Thank you Noelle for the positive feedback. We look forward to hosting you in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky and fun
Stayed 1 night in Mar 2024
Response from Alexis on 19 Mar 2024
Thank you so much for your high rating of us!We hope to welcome you back again soon.

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackhammering directly outside hotel entrance constantly and almost without stopping from 7am - 6pm during weekend stay
Stayed 2 nights in Mar 2024
Response from Soho Grand Team on 19 Mar 2024
Hi David,The Jackhammering is unfortunately through the city due to a 200 year old pipeline but has been taken care of in front of the hotel. It has moved and we'd love to have you back for a more peaceful stay. Thanks

10/10 Excellent

Dimitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Soho Grand Team on 19 Mar 2024
Hi Dimitry,Thank you for the 5 star review. Please come back soon. Best

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about the SoHo Grand - from the service, to the food, to the rooms and everything in between. It’s in a fabulous area of SoHo around lots of great restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Alexis on 18 Mar 2024
Thank you so much! Glad you enjoyed your time with us. We look forward to welcoming you back

10/10 Excellent

Jyotsna

Travelled with family
Excellent service. Staff was very friendly yet professional and always eager to help. Very efficient staff.
Stayed 7 nights in Mar 2024
Response from Alexis on 18 Mar 2024
Thank you so much for your kind words.We will be sure to share this with our team.

10/10 Excellent

Melissa

I can’t say enough good things about our stay here! My dog Stewart and I were treated so incredibly wonderfully by all the staff there it was amazing and the dog park was beautiful! The only bad thing I can say is we should have stayed more than one night! We will be back! ❤️
Stayed 1 night in Mar 2024
Response from Alexis on 18 Mar 2024
Thank you so much! Happy to hear that you and Stewart had a great stay. Cannot wait to see you again!

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis on 18 Mar 2024
Thank you so much for your review. We would love to know how we can make it a 5 for you.

10/10 Excellent

Brendan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff rivals any world-class property. Impeccable manners, attentiveness and pride in a job well done. One example: From a fair distance down the hallway, a room attendant saw me coming her way. She quickly stowed her cart behind a door, pushed the elevator button, greeted me warmly, inquired about the quality of my stay and wished me well on my travels. Front desk personnel were perfectly good natured and easy to share a laugh with. Late check-out request was met with an “absolutely!” Like most of you reading this, I only remark when hotel experiences deserve superlative appreciation. The whole experience was truly Grand!
Stayed 1 night in Mar 2024
Response from Alexis on 18 Mar 2024
Thank you so much! We appreciate your great review. Sharing your feedback with our team, see you again soon hopefully!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location was perfect. Great lobby bar, fantastic ambiance. Would absolutely stay there again.
Stayed 2 nights in Mar 2024
Response from Alexis on 14 Mar 2024
Glad you enjoyed your stay.Thank you so much for your kind words!We look forward to welcoming you back

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from Alexis on 3 Apr 2024
We are so sorry to see that you rated us a 1 for your recent stay. Our front office management team would love to hear from you directly to see how we can turn this experience around for you.

6/10 Okay

serkan, adana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff is not very professional. They do tend to speak with each other a lot during the work while you wait for a service or an order.
Stayed 6 nights in Mar 2024
Response from Alexis on 18 Mar 2024
I am so sorry to hear this. We appreciate all feedback, the good and the bad. It is unclear as to whether or not you had informed one of our managers during your stay so that we may address. We would love to speak with you directly to hear more details

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient place for our dinner plans in soho NYC.
Stayed 1 night in Mar 2024
Response from Gilbert on 14 Mar 2024
Dear Rich,Thank you for your review.Kind regards,Gilbert

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great central location
Stayed 2 nights in Mar 2024
Response from Gilbert on 14 Mar 2024
Dear Doreen,Thank you for your review.Kind regards,Gilbert

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Dec 2023
Response from Andrew on 13 Mar 2024
Thank you for staying with us!We appreciate the positive feedback and look forward to your next visit.

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gilbert on 14 Mar 2024
Dear Nancy,Thank you for your review.Kind regards,Gilbert

10/10 Excellent

Jose

Stayed 2 nights in Mar 2024
Response from Andrew on 31 Mar 2024
Thank you for the review, Jose.We look forward to your next visit.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed there more than a decade ago and still enjoyed the old world charm of the hotel. The best part being the front desk staff (especially Daniel who went above and beyond) and those working in the lounge. Remington charmed everyone. The bar also served a wonderful Black Manhattan and who doesn’t want a Manhattan in Manhattan?
Stayed 4 nights in Feb 2024
Response from Andrew on 10 Mar 2024
Jodi - we appreciate you taking the time out to leave an amazing review of Remington and our Front Desk Team.They will be delighted to hear of this!We look forward to your next visit.

10/10 Excellent

Anahita

Stayed 2 nights in Mar 2024
Response from Alexi on 29 Mar 2024
Thank you so much for taking the time to review our hotel. Sounds like you enjoyed your stay with us.We hope to welcome you back again soon!

10/10 Excellent

Abraham

Business traveller
Liked: Property conditions & facilities
Very friendly staff Great location.
Stayed 1 night in Mar 2024
Response from Gilbert on 8 Mar 2024
Dear Abraham,Thank you for your review. We are delighted to hear that you enjoyed your stay.Best,Gilbert

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel.
Stayed 1 night in Mar 2024
Response from Gilbert on 8 Mar 2024
Dear Dennis,Thank you for your review. We are delighted to hear that you enjoyed your stay.Best,Gilbert

10/10 Excellent

Michael, Pacific Palisades

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic stay from Barrington, who was working at the front desk was an absolute delight, so welcoming I can’t even say enough. The lounge was so lovely to go in and sit down and have a cocktail after a long day working we will definitely be back.
Stayed 3 nights in Feb 2024
Response from Andrew on 8 Mar 2024
Michael - we appreciate your amazing feedback. Barrington is a great addition to our team and we are delighted that he made you feel at home!We look forward to your next visit.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew on 6 Mar 2024
Thank you Jose for the great feedback.We look forward to your next visit.

10/10 Excellent

Debora

Stayed 3 nights in Mar 2024
Response from Andrew on 24 Mar 2024
Debora - we thank you for staying with us.We are looking forward to your next visit.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very chic hotel. We had a nice comfortable stay
Stayed 1 night in Jan 2024
Response from Andrew on 4 Mar 2024
Shawn - thank you for the review! We look forward to your next visit.

10/10 Excellent

Donna

Stayed 1 night in Mar 2024
Response from Andrew on 24 Mar 2024
We appreciate the positive feedback and look forward to welcoming you back!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! will be back
Stayed 3 nights in Feb 2024
Response from Andrew on 27 Feb 2024
We look forward to your next visit!

8/10 Good

Sean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is beautiful and location is perfect. Our only issue unfortunately was the wifi strength. It should be noted we had such an issue with the wifi over our 5 day stay that management did credit us back one night's stay, so that was helpful since we had multiple conference meetings that kept dropping or had to be switched to a phone call as the wifi was that poor. I'm sure it was a bad router issue and they'll have it fixed but everything else about our stay was first class!
Stayed 4 nights in Feb 2024
Response from Andrew on 27 Feb 2024
Thank you for your feedback. We are working with our team to have this updated.