Yucatan Peninsula Romantic Holidays

I didn’t care for the one pool bartender. Any drink I would ask for he acted like they didn’t have it, Even though it was on the hotel drink menu. Then a person had a Superman drink and I asked for that and he told me they didn’t make that. Even though I just watched one of the waiters deliver it to someone else. He was rude to me and I hated ordering from him. Everything else was wonderful.

Great resort. Super clean and friendly staff

We have an amazing time, the hotel, the staff and the service were excellent.

I didn’t like the ongoing construction they had maybe a notice would’ve went a long way informing us that there would be construction going on but other then that everything was amazing especially the entertainment shows they had during the nighttime.

I stayed in the Deluxe Ocean View room, and the view was very nice. The views around the hotel and the location overall were beautiful, & I really liked the hotel’s concept. I enjoyed walking around the property & taking part in the activities & events, like the family-friendly karaoke at the bar area. The staff members were all very friendly & offered to help when I mentioned the room wasn’t very clean. I also appreciated the security guards on the bridge, which made me feel a little safer. I feel bad mentioning the issues because everyone was so nice, & it’s not the staff’s fault. The bathroom was really small and stuffy, and it didn’t have a real door, just a shower-style door that didn’t lock. There were also a few cosmetic issues in the room. The breakfast buffet was okay, but I really liked the made-to-order omelet station & the toppings they offered for the ready-made pancakes & French toast. The Chevichera restaurant was pretty good, it wasn’t included, but it was very affordable. There were also 2 other restaurants that required reservations for dinner, & both were really nice with good food. The lunch & dinner buffets were just okay, but the desserts were really good. I’d also like to mention staff members Rich, Kimberly, and Gerry (or Jerry, I forgot the spelling), who were all very helpful and welcoming. There was also a lady who helped check me in and a security guard whose names I didn’t catch, but they were both wonderful as well. I think I would return.

Everything was excellent but the food wasn't great.

Clean staff was great

I didn’t like the ongoing construction they had maybe a notice would’ve went a long way informing us that there would be construction going on but other then that everything was amazing especially the entertainment shows they had during the nighttime.

Great resort. Super clean and friendly staff

We have an amazing time, the hotel, the staff and the service were excellent.