Cancun Kid friendly Holidays

I loved my stay! This is my second time at this Riu. First time I went was back in 2018. This time around it was as pleasant as my first time. Very good food and the staff was amazing. Highly Recommend this Riu!

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

The staff overall was what made the stay very enjoyable. Always willing to help. One server stood out, Tello, super helpful and charismatic. Also, a chef, Xavi, was so sweet and replaced a lost straw with a cute cup and note. Facilities are what need updating.

The location of this hotel is absolutely unbeatable! Friendly staff , decent buffet, a short walk to other bars and restaurants. Playa Norte, some of the clearest water on the planet and the most breathtaking sunsets are steps away! I will definitely return

We stayed here for a week, and until our last day, we truly enjoyed everything. The activities were amazing — especially the bracelet-making and dream catcher classes. Jessica, Naomi, and Alex were so warm, patient, and fun to spend time with. At Siete 7, Gerardo and Marco made every breakfast a joy. Gerardo was especially thoughtful — always bringing what we needed and introducing local dishes. Thanks to them, most of our stay felt relaxing and memorable. Unfortunately, our experience was overshadowed by how Concierge Manager Edgar handled a serious issue. I stepped on a broken glass bottle right in front of the hotel’s beach, and when we called for help, he showed no empathy and simply said it wasn’t the hotel’s responsibility since the beach is open to public, and he has never seen it happen in for last 15years. His dismissive attitude was very disappointing and out of line with the otherwise wonderful service. It’s a shame such a great resort has a manager who doesn’t reflect the kindness of the rest of the team.

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.

We stayed here for a week, and until our last day, we truly enjoyed everything. The activities were amazing — especially the bracelet-making and dream catcher classes. Jessica, Naomi, and Alex were so warm, patient, and fun to spend time with. At Siete 7, Gerardo and Marco made every breakfast a joy. Gerardo was especially thoughtful — always bringing what we needed and introducing local dishes. Thanks to them, most of our stay felt relaxing and memorable. Unfortunately, our experience was overshadowed by how Concierge Manager Edgar handled a serious issue. I stepped on a broken glass bottle right in front of the hotel’s beach, and when we called for help, he showed no empathy and simply said it wasn’t the hotel’s responsibility since the beach is open to public, and he has never seen it happen in for last 15years. His dismissive attitude was very disappointing and out of line with the otherwise wonderful service. It’s a shame such a great resort has a manager who doesn’t reflect the kindness of the rest of the team.

Staff are friendly and helpful; Most of the dishes are delicious; Entertainment are amazing.