Quintana Roo Kid friendly Holidays

Well the hotel was great, with Expedia I have some issues they never resolved, I had paid extra for certain things and the communication with the hotel wasn’t great, reserve directly on their site. It was embarrassing how Expedia didn’t respond ever. I seriously doubt that I’ll ever be reserving with Expedia again. Hotel great, Expedia terrible

The property was kept impeccably clean, the staff worked very hard at it. We were treated very well from the time we arrived to the time we left. The only downfall was that to take advantage of some of the activity discounts offered, we had to attend a 2 hour “sales pitch” on buying into Wyndhams “vacation plan”. We did not choose to join and did receive the discounts just the same but, we won’t get that 2 hours back as vacations do only come once a year for my wife and I. All in all, a super nice place and can’t stress enough how great the whole staff was.

We did love that they brought back the buffet at the Veranda daily. I was disappointed that they removed the A La Cart menu when don't have the buffet available.

When arriving early to do check-in did not get enough information about what I could do at the hotel what to do with my stuff did not know about the lockers until the last day . Food was good service of the staff was good. Just need more information at check-in front desk staff. Did not like noise from next-door of the building of a new hotel.

The ocean views were excellent & the overall resort (rooms, restaurants, bars & other facilities were great) & the staff personnel very friendly & helpful!

I was there for 4 days with my little family and we had a great time. The food was excellent, I really liked the cleanliness and everyone is super friendly. I love this hotel for its safety. I recommend it 100 percent.

The ocean views were excellent & the overall resort (rooms, restaurants, bars & other facilities were great) & the staff personnel very friendly & helpful!

Amazing property and staff super friendly along with a convenient location.