8/10 Good
Colleen
28 May 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I started a work trip here for 2 nights & I chose it for proximity to Union.
Check in was fine - I arrived at 2am but called ahead so they would know.
Didn’t have time to thoroughly check my room over after such a long journey. But I assumed it was the Fairmont so why would there be issues.
The morning shower I was greeted with a bathtub and enough black man hairs to make me unhappy. I snapped some photos and did my best to clean the tub with shower gel. I went to the desk to let them know - they were very accommodating and prompt to apologize (and gave me a small dining credit). I wouldn’t complain on a review about this if the next thing hadn’t happened.
The next morning - anticipating a nice clean shower before the next leg of travel for meetings the shower got stuck ON full blast and scalding hot. I couldn’t turn it off (I checked out and the shower was still on!)
When I told the the front desk the situation he wasn’t overly concerned (that I left the shower running) and checked me out without much of a bother.
For a $1200 2 night stay - I was expecting a bit more. Maybe they have “Expedia rooms” lol :)
Colleen
Stayed 2 nights in May 2024