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"Very decent hotel for the price point. Front desk staff were very helpful and kind."

"Beautiful heritage property. Excellent service, made us really welcome. 4 minutes from. everywhere. Excellent location."

"Had a greeat stay staff was very accommodating and nice "

"The Parkside was perfect for our family trip. Location was great for walking around the city. We loved the pool and the koi fish in the lobby! "

"Facility and staff are great, as is the breakfast BUT the in room entertainment = TV is a disaster. There is limited stations with numerous sports stations and no guidance as to what is on the stations. Have never experienced such a poor TV service. "

"Had a lovely gold level king room in the “old” side of the hotel….room was beautiful except it had a musty old smell to it. Not really unexpected since the hotel is very old but perhaps a little air freshener in the room would make it smell better? The gold level lounge was beyond beautiful and well tended to! All the staff were kind, helpful and accommodating- you couldn’t ask for better service and a more beautiful setting to relax and soak up this gorgeous hotel! I definitely will be back!! The spa was nice - could have a wee update in the spa lounge but still felt luxurious…..sadly one of the guests w me didn’t enjoy their new lavender cocoon treatment. They were in a couples room and had very different experiences - I would suggest practitioners pre-plan or practice to do the same things (turning/wrapping the blanket/explaining things etc) at the same time. One was “cocooned” in warm blankets and one only at the end and was cold for most of the 90min treatment. So for that price and experience - I would have expected top level treatments that they both loved. Thankfully the spa receptionist was kind and discounted his treatment but it was disappointing as it was an anniversary gift for the couple. My lavender cocoon was HEAVEN and I had Christine….so I def would be back to see her! All in all, the Empress is magical and I highly recommend treating yourself to the gold level rooms…I loved my stay and hope to be back! "

"The Magnolia is in an excellent location in the middle of Victoria, close walk to anything you'd want to do as a visitor, and right near the boat and air terminals. The hotel itself was very clean (probably THE most important aspect of hotels) and the staff were awesome. "

"Great location"

"Upon arrival, after a long drive in a dark night filled with rain, I was met by a warm friendly front desk staff. I was disappointed to learn there was a mistake with the online booking I made and the room I had chosen was unavailable. However, I was immediately surprised and very pleased to learn I had been upgraded as a result. They were kind enough to put me in a stand-alone cottage."