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Reviews of Fairmont Hotel Vancouver

4.5 out of 5
Fairmont Hotel Vancouver
900 West Georgia St, Vancouver, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 961 out of 1483 reviews" "
Rating 8 - Good. 274 out of 1483 reviews" "
Rating 6 - Okay. 141 out of 1483 reviews" "
Rating 4 - Poor. 54 out of 1483 reviews" "
Rating 2 - Terrible. 53 out of 1483 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Chloe was great at the front desk.
Stayed 1 night in May 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff went above and beyond to make this an unforgettable vacation. Beautiful hotel! The hotel is centrally located and walkable to many fabulous dining options. We felt very safe walking around the area. Not one complaint during our five day stay. Our suite was large and beautifully furnished. The king bed was incredibly comfortable. The bathroom was small in our suite (sink with minimal counter space), but the included amenities and large shower space worked well. Will definitely be returning to the Fairmont downtown location!
Stayed 4 nights in May 2024

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location and beautiful renovated rooms.
Stayed 1 night in May 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chenoa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not allowed extremely helpful and accommodating
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 23 May 2024
Dear Chenoa,Thank you for sharing your review, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated ! Clean and spacious
Stayed 3 nights in May 2024
Response from Fairmont Hotel Vancouver on 23 May 2024
Dear tiffany,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

4/10 Poor

DAINIAN

Disliked: Cleanliness, property conditions & facilities
The room is noisy from the hall way. The door connecting hall way has a big gap on the bottom which might be the reason.
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 20 May 2024
Dear DAINIAN,Thank you for your feedback. We strive to provide our guests with exceptional experiences, and we sincerely regret that we did not live up to our promise this time. Should you wish to discuss your experience in further detail, please feel free to contact me directly. We appreciate your feedback and hope to have the opportunity to better serve you next time.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 Good

czarina marie

Liked: Cleanliness, staff & service, property conditions & facilities
I wast just shock because they don’t have tooth brushes in the room.
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 23 May 2024
Dear czarina marie,Thank you for choosing to stay with us and for taking the time to share your review. Our housekeeping team is pleased to provide toothbrushes upon request, our apologies if this was not communicated to you during your stay. We will be sure to share your feedback with our team, and hope to have the opportunity to welcome you back in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 2 nights in May 2024
Response from Fairmont Hotel Vancouver on 20 May 2024
Dear Amy,Thank you for your kind feedback, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Rajdeep Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t get better
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 20 May 2024
Dear Rajdeep Singh,Thank you for your wonderful review, we look forward to your next visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 Okay

Shiji

Stayed 1 night in May 2024

10/10 Excellent

Tao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 5 nights in May 2024
Response from Fairmont Hotel Vancouver on 17 May 2024
Dear Tao,Thank you for your kind review, we hope to welcome you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

jacqueline

Travelled with group
In desperate need of an update.
Stayed 2 nights in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear jacqueline,Thank you for your review, we will be sure to share your comments with our team for further review. We hope to have the opportunity to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Abriel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here
Stayed 2 nights in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Abriel,Thank you for sharing your kind review, we hope to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff was polite and helpful
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Michelle,Thank you for your kind review, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Katerina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and views! Very walkable and tasty food options!
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Katerina,Thank you for taking the time to share your recent experience with us! We are delighted to hear you enjoyed your visit and look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well situated within Vancouver especially for first time visitors. Room was above expectations.
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Robert,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Ramtin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic clean
Stayed 1 night in May 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Robert,Thank you for your review, we look forward to your next visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

2/10 Terrible

Prabhjot

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Find me a worst hotel than this :) Recently stayed at the hotel for 3 nights to attend a concert. Rooms are not at par with a 2 star hotel. Here's what happened hotel staff threw my food delivered at reception for back to back two nights worth hundreds of dollars. During my check-in night, I pre-delivered my meals and to my surprise I only got one package out of two and bashed the uber eats support for feedback. Guess what hotel had it and delivered melted desserts packets next day in front of my room :D Surprisingly, It doesn't end there. During the concert night, my delivery guy got late delivering the food and I requested him to follow up at the reception lobby because I was getting late for the concert. I planned all of this so that I don't have to find food at midnight. Voila, the hotel staff threw my $200 worth of food without even a courtesy call or text claiming safety concerns with food. Haha, the same hotel kept my food for a day and delivered it next day with melted desserts on the previous occasion. Hotel was seriously understaffed and doesn't even care for customer experience. Everyone at the front desk was super rude about the experience including the night manager Mr. Mohammad. This is the first and only time I heard a staff make this excuse. If the hotel has a policy on food safety, why isn't this put on a bold letter on reception/front desk and why do food orders keep piling at your reception. Besides financial loss, I had to face embarrassment in front
Stayed 3 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Prabhjot,Thank you for taking the time to share your feedback regarding your recent stay. We aim to provide exceptional experiences for all of our guests, and it is disappointing to hear that we fell short this time. Our Front Office Manager has been in touch with you regarding your stay, should you require any further support, please feel free to contact me directly. We hope to have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

aurea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always loved the exterior of this historic hotel. We stayed in a hold level room which I highly recommend. It’s worth the extra cost to have access to the gold lounge which includes morning buffet breakfast, noon treats and evening appetizers which could easily be a full meal. The honor bar is also a nice touch with a good selection of beer, wine, and hard alcohol to make your own drinks. It’s a great central location. Rooms are elegantly decorated but because it is a historic hotel the bathrooms are quite small. The pool is a nice amenity however it could use a bit of updating. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear aurea,Thank you for staying with us and for taking the time to share your wonderful feedback. We are delighted to hear about your recent visit at Fairmont Gold, and are thrilled to know you enjoyed the lounge and elevated amenities during your stay. We look forward to welcoming you back soon for another memorable visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

2/10 Terrible

Matthew

Stayed 1 night in May 2024

10/10 Excellent

Susan

Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in Vancouver. Best hotel
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Jacqueline,Thank you for your wonderful review, we look forward to welcoming you back to the hotel soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 Okay

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had to switch rooms because the heating was not working properly in the first room. Then the second room would not warm up sufficiently, so they gave us a portable heater to use for the night. The "explanation" was that it was an old hotel. I guess that's why the daily room rate was "ONLY" $400CA! They did comp us for half a night for the first night. We expected more from a Fairmont property.
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Bob,Thank you for taking the time to share your feedback with us. It is our priority to provide our guests with exceptional stays and we sincerely regret that we did not live up to our promise this time. Please rest assured that your comments have been shared with management to help improve our services. Should you require any further assistance, please feel free to contact me directly. We appreciate your feedback and hope to have the opportunity to better serve you next time.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 Good

Eva

Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Quick visit to one of my favourite hotels! Everything is first class and I’ll be back soon!
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Lauren,Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Normand

Liked: Staff & service, property conditions & facilities
Great staff and impeccable service.
Stayed 3 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Normand,Thank you for sharing your wonderful feedback, we hope to welcome you back soon for another memorable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 Okay

Anne

Hotel is lovely, only minor considerations. However, did not appreciate getting an emailed bill that evening quoting a total cost of $100 more than the Expedia printout. $511 rather than $411. I plan on challenging this on checkout.
Stayed 1 night in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Anne,Thank you for staying with us and for taking the time to share your review. We are disappointed to hear about your issues with billing, if I can be of any further assistance please feel free to contact me directly. We hope to have the opportunity to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Janik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property to stay at in the heart of downtown.
Stayed 1 night in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Janik,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & comfortable beds- parking lot is a public lot & expensive week days. Not really hotel parking convenient. AC not the best- room set at 23.5degree.
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Lisa,Thank you for sharing your experience with us. We appreciate your feedback and look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely! We enjoyed the pool but we wished that there was a hot tub.
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Christina,Thank you for taking the time to share your review regarding your recent experience. We value your feedback and will be sure to share your comments with our team to help improve upon our services. We hope to have the opportunity to welcome you back to the hotel in the future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Cierra

Liked: Staff & service, property conditions & facilities
Really enjoyed our stay it was very nice the bathrooms are very small through
Stayed 3 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Cierra,Thank you for your review. We appreciate your feedback and look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Jill

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in only here for one nigjt very happy they had a room for me.
Stayed 1 night in Apr 2024
Response from Fairmont Hotel Vancouver on 26 Apr 2024
Dear Mark,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand old hotel is well maintained and still a luxury stay in the heart of Vancouver only steps from Robson Street shopping
Stayed 1 night in Apr 2024
Response from Fairmont Hotel Vancouver on 26 Apr 2024
Dear Rick,Thank you for sharing your experience with us. We are pleased to hear about your stay and we look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

diane

Stayed 1 night in Apr 2024

10/10 Excellent

Monya

Stayed 3 nights in Apr 2024

6/10 Okay

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was quite dated and the carpeting was dangerous. It looked like it had not been stretched in years. The lumpiness of the carpeting going into the bedroom is a definite fall risk. Additionally, the staff was very kind, but did not follow up with us on two issues as they indicated they would. The room was quite loud as well. The banging sound coming from the garage was terrible and woke us up very early on more than one occasion.
Stayed 4 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 15 May 2024
Dear Douglas,Thank you for taking the time to share your feedback regarding your recent stay. We strive to provide exceptional experiences for all of our guests, and it is truly disappointing to hear that we fell short this time. Please rest assured that your comments are valued and have been shared with our team for further review. We appreciate your feedback and hope that we will have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Tysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous experience at the Fairmont this weekend! We had a king bed room with an awesome view. The staff were so kind and treated us like we were royalty! Highly recommend getting room service for breakfast. The room didn’t have a fridge besides the mini bar, however we were able to get room services to bring us a mini fridge. Room was super clean and comfortable. Will hopefully we coming again soon!!
Stayed 2 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 26 Apr 2024
Dear caroline,Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your recent visit including our friendly staff and the views from your room. We sincerely value your feedback and look forward to welcoming you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Link

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024

8/10 Good

Arundel

Stayed 3 nights in Apr 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean rooms,staff were very friendly.
Stayed 3 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 18 Apr 2024
Dear Gerald,Thank you for your kind review. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff with clean rooms
Stayed 3 nights in Apr 2024
Response from Fairmont Hotel Vancouver on 18 Apr 2024
Dear James,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Daniel

Stayed 6 nights in Apr 2024