Search Hotels Near Trail of Light, Mexico City

"Any outside service that is billed to the room will incur a 17% commission to the hotel as a "service fee". For example, if you ask the concierge to organize a hot air balloon ride for 2 the provider will likely have difficultly processing a direct payment and will bill the hotel -- who will in turn add 17% to the charge just for the convenience. The concierge will also favor the external services if there is a cancellation. None of this is sufficiently explained up front, so you'll be in for a big and irritating surprise when you review your bill at checkout. All-in-all, there are better and more forthright hotel options in Mexico City that the W. "

"Clean room and great service overall "

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "

"We experienced a real lack of integrity from both the staff and management. We requested flexibility with our checkout time and were told “no problem,” but later discovered we were charged the full amount after we had already left. Their “no touch” model means the staff isn’t empowered to help with anything. There is no phone number for support, and the front desk said they cannot resolve billing questions. The rooms were also extremely noisy. Instead of improving the windows, they provide earplugs. Overall, the service model and follow‑through were disappointing. We recommend considering other options when choosing your stay."

" The construction was annoying and smelly and loud but what can you do"

"everything very well in quaint cool spot around residential Lomas"

"Great hotel, good restaurants well located"

"Excellency location in a very safe neighborhood, surrounded by high-end stores and restaurants. It was great to have two bedrooms as a family. Staff were responsive in person and also by online chat."

"Great for solo business travel"