Search Hotels Near The Labyrinth for Contemplation, New York

"Our experience at this hotel was deeply disappointing and fell far below reasonable expectations of cleanliness and service. The room and linens were not properly maintained. The bedding was unclean, and the pillowcases had visible stains, which is entirely unacceptable. In addition, the bathroom facilities were not functional. Both the shower and the sink were clogged, preventing proper drainage. We made multiple requests for assistance, yet no one came to address the issue during our stay. This significantly disrupted our ability to prepare for departure, as we were forced to wait extended periods of time between showers for the water to drain. The handling of our checkout further compounded this experience. A staff member named Medina came to our door in an aggressive manner, banging loudly and accompanied by security, because we were fifteen minutes past checkout time. Her approach was unnecessarily confrontational and lacked the professionalism and courtesy expected in hospitality. This interaction was particularly disheartening and clearly reflects the standard that one would associate with AC Hotels. Overall, this experience was unacceptable. Due to the conditions of the room, the lack of timely support, and the unprofessional conduct we encountered, we would not consider returning."

"Very nice staff. Very clean. I left some things in the room and they had found and kept them for me until I was able to get them."

"The location was nicely convenient to so many places of interest. The hotel was very clean and comfortable. "

"It’s was good"

"The reception made us wait 2hr to check in, I wish they told us it would take that long we would have walked around. My booking and hotel website states the check in is at 1500 but we didn't get our room until 1700. This is unacceptable. "

"Customer service was awesome!"

"WIFI does not work / extremely slow. Do not plan to do any work while staying in this hotel"

"Hotel room was spacious, beds were ok. Bathroom is ready for a refurb. Hotel in general needs a refurb. Breakfast was terrible. All in all an ok stay."

"Beautiful room with comfortable bed. Enjoyed the stay "