The Fives Trip

Absolutely loved this hotel, the location is amazing, the pools are clean. Staff is very friendly. View is 10/10. The beach located in front is one of the best clear water. Very safe and nearby spots to discover. Loved it!! Highly recommend it’s also budget friendly :)

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The hotel was beautiful, clean and well maintained.. Unfortunately, the service was just average. Some of the staff at the reception area came across as very pushy and inconsiderate which made us feel uncomfortable. At the restaurants, we also felt rushed while eating. The waiters and waitresses seemed impatient for us to finish our meals rather than allowing us to enjoy our dining experience at a relaxed pace. Overall , the hotel itself was lovely, but the service could be much more welcoming, attentive and respectful of guests time, comfort and dining experience.

First day we were there we somehow lost over 200$ from them charging our bank card that somehow that don’t have the money yet neither do we Then one of the managers yelled loudly infront of everyone “THIS NEEDS TO BE PAID TODAY” Embarrassing Then we didn’t want to buy into the time share and had to avoid the women selling it as she was aggressive every single time we were down there Then we just got nasty looks from the staff It was also very stressful as our keys for the rooms stopped working every other day.. We had a blackout we weren’t given no other accommodation no flashlights nothing plus 40 degrees in the dark in a foreign country and now my son is sick because of it and I’m having to bring him to the docters Bell hop was nice. Food wasn’t very good and they didn’t have all the restaurants open which they said they offered.. Overall not impressed