Mercure London Staines-upon-Thames Hotel

Photo gallery for Mercure London Staines-upon-Thames Hotel

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In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Mercure London Staines-upon-Thames Hotel

UNESCO Sustainable Travel Pledge

Mercure London Staines-upon-Thames Hotel

3.0 star property

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Thames Street, Staines, England, TW18 4SJ

Explore the area

  • Popular LocationRunnymede9 min drive
  • Popular LocationThorpe Park9 min drive
  • Popular LocationRoyal Holloway, University of London10 min drive
  • AirportLondon (LHR-Heathrow)20 min drive

Choose dates to view prices

About this area


Located in Staines, Mercure London Staines-upon-Thames Hotel is near the airport and on the riverwalk. Frogmore House and Hampton Court Palace are local landmarks, and some of the area's attractions include LEGOLAND® Windsor and Thorpe Park. Looking to enjoy an event or a game while in town? See what's happening at Kempton Racecourse or Windsor Racecourse.

What's nearby

  • Runnymede - 9 min drive
  • Thorpe Park - 9 min drive
  • Royal Holloway, University of London - 10 min drive
  • Virginia Water - 14 min drive
  • Wentworth Golf Club - 16 min drive

Getting around

  • Staines Station - 9 min walk
  • Hatton Cross Underground Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

About this property

Mercure London Staines-upon-Thames Hotel

Eco-friendly hotel with bars/lounges and business centre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site.
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Riverside Restaurant
  • Lounge Bar

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms


  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • A meeting room


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Upper floors only accessible by stairs


  • Smoke-free property

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Portable fan
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Private bathroom
  • Shower/bath combination


  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties



Check-in from 2:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 10 per pet, per day
1 per room

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: GBP 7.00 per person (approximately)
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Is Mercure London Staines-upon-Thames Hotel pet-friendly?

Yes, Mercure London Staines-upon-Thames Hotel allows pets (limit 1 per room). There's a fee of GBP 10 per pet, per day.

How much does it cost to stay at ?

As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at on 4 Sept 2022 start from Rs3,275.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure London Staines-upon-Thames Hotel?

Self-parking is available for GBP 5.00 per day. Limited spots are available.

What time is check-in at Mercure London Staines-upon-Thames Hotel?

Check-in is from 2:00 PM - anytime.

What time is check-out at Mercure London Staines-upon-Thames Hotel?

Checkout is at noon. Late checkout is available for GBP 50 (subject to availability).

Where is Mercure London Staines-upon-Thames Hotel located?

Situated on the riverwalk, this eco-friendly hotel is within 3 miles (5 km) of Thorpe Park, Royal Holloway, University of London and Runnymede. Virginia Water and Savill Garden are also within 6 miles (10 km). Staines Station is 9 minutes by foot.

Can I cancel my reservation for free at Mercure London Staines-upon-Thames Hotel and receive a full refund?

Yes, Mercure London Staines-upon-Thames Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure London Staines-upon-Thames Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 125 out of 519 reviews
5 - Excellent 24%
Rating 4 - Good. 211 out of 519 reviews
4 - Good 41%
Rating 3 - Okay. 98 out of 519 reviews
3 - Okay 19%
Rating 2 - Poor. 48 out of 519 reviews
2 - Poor 9%
Rating 1 - Terrible. 37 out of 519 reviews
1 - Terrible 7%




Staff & service




Property conditions & facilities



3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable bed. Room very noisy. Good location but outside of hotel looks dirty. If I were just passing the area I would have carried on past the hotel based purely on the look of the exterior. Once inside it is well kept.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was nice and clean but But quite old style .. they had no charging socket Less light in room plus room had no air conditioner…
Stayed 1 night in Jul 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
This hotel has a nice location at the side of the Thames. It felt very well organised and although we did not eat there the food looked and smelt very nice. It does need some tlc though. Stains on the carpet in the room, broken shower head bracket although we could use the shower, dripping taps. Safe and generally clean. Seemed to be a lot of asylum seekers housed there at the time but I dont know that as a fact. However there was no hassle and they came across as pretty decent people.
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service at this place is better than what I encountered in most of Central London. Unfortunately, the hotel is very run down and in desperate need of a makeover. The carpet had stains. The bathroom fixtures need to be replaced as well, and I even saw some bugs crawling around my room. The pictures shown on this website do not truly show how much fixing up this place needs. It’s really sad because the area is so convenient. You’re only 10 mins away from the Staines train station and even less from the bus station. The airport is most likely less than 15 mins away as well. I’d say, if your goal is to be close to the airport and you don’t mind staying in a very run down place, you can book this for one night. If you care about cleanliness and comfort, then definitely skip this place and stay somewhere else.
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Very nice
Room was spacious and comfortable and very clean with a river view. Had a drink on the sunny riverside terrace in the evening which was very relaxing. All staff were very friendly.
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Great night away
Friendly, helpful staff. Lovely room. Massive comfortable bed. Didn’t realise the car park charges were extra, no mention of this on the booking with 2 x cars was £10 for the night, so pretty pricey on top of room cost. Would def stay again though.
Stayed 1 night in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, large tv. Breakfast a bit tasteless
Stayed 1 night in May 2022

4/5 Good

Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

3/5 Okay

Disliked: Property conditions & facilities, room comfort
Worn Out and Tired - Migrants for Company
Having previously stayed regularly on business, I had no hesitation recommending when for a weekend with friends: How sad to see the hotel so run down, damp patches, peeling wallpaper stained and worn out carpet. What I wasn’t expecting was to find that the hotel is now being used to house migrants, group of men hanging around in reception was quite uncomfortable, security guards at the end of each corridor puts a different atmosphere for our stay. The only positive was breakfast which was very good I wished we had been notified in advance so we could have made an informed decision whether to cancel
Stayed 2 nights in Apr 2022