Ruffino - Tenuta di Poggio Casciano

This hotel is advertised and presented as more of a high class property than it actually is and the majority of the staff is not attentive or helpful. We are a family of 4 and were looking for a room in Tuscany that could provide us with space, the advertised room for 4 is not actually meant for 4, it was a standard room, with a king and two rollaway beds. Did they all fit, yes. Should they all have been put in there and advertised as a room for 4, absolutely not! Maybe if you have two little ones, but not two pre-teens or older. That was our first disappointment. The hotel is not staffed well, they have two bars, but only one is open at a time so the staff can cover both and the indoor bar was never really staffed, if we wanted to get a drink we had to ask the front desk to call someone. Multiple times during our stay we were waiting for service, an employee looked at us, didn't acknowledge us, went off to do or help someone else. We tip and are a polite family, so it's not like we were rude to any of the staff. After being told the pool menu was available until 7:30, we planned to get food upon our return. We went to order at 6:45 and were told it was closed, so we had to pay $10 extra for room service to get the same food. Everything is very dated, the spa wasn't really a spa or easily accessible so we weren't able to use that either. I will say the food was good and the outdoor space was nice, but ultimately we were VERY disappointed and I would not recommend this hotel.

Very nice hotel close to train station and all the main attractions are within a nice walk through a pedestrian area full of shops and restaurants Rooms are very spacious and comfortable, Breakfast was continental with a good choice , nice little outside area to sit and eat. Staff were friendly and helpful, would stay here again if back in the city