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"Overall my stay was nice. The location is excellent for Cologne Old Town and staff are very friendly and helpful. There were however a couple of disappointments. Firstly the breakfast feels a little thin on options, it's 7/10, so still pretty good but more cake/sweet options would be nice, like yogurt for example. On my 3 days there was the choice between one fresh cake option and croissants which is fine but just not enough varity for sweet items. In the room, the duvets seemed a little small, opened up at one end without cover being buttoned down so it gets a little lumpy from not being held properly together. It feels like it barely covers me. I did select option for double bed on Expedia but it had 2 singles and it felt a little compact and a very small duvet. Also the room appears to fill with pollen whenever I return to the room I had the craziest sneezing attacks. I think the pollen count was high and those trees overhanging close to the windows possibly let it pollen as I don't usually suffer at all from hay fever but if you had seen me in the room you would have thought I needed hospital treatment. I put the hanger on the door one morning to say 'please don't tidy room' and when I arrived back later it had been ignored and the bed was made and the windows opened again. So I had another crazy sneeze attack when I returned. And finally, I'm not sure where it comes from but the noisy loud voices from youngers on the street outside (mostly at night) is horrendous."

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"Fantastic stay, front desk staff was great, buffet was 100% worth it"