2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
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Reviews of Utopia Naiharn

3.5 out of 5
Utopia Naiharn
3/133 Moo 1, Soi Suan Wat, Mueang, Rawai, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 3 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Gary Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is made up of 3 blocks. Each block has a swimming pool at ground level and one on the roof. None of the pool areas had adequate sunbeds or umbrellas, one in each area, so I complained and they didn't do anything about it. They show pool bars in their advertising but these are closed because they do not have a licence. There are communal buildings next to the pools but these are locked with a notice saying closed for refurbishment. No work is going on there at all. They advertise a Japanese restaurant on the top of one building, but this is closed and empty. There are no telephones in the rooms so you cannot contact reception. There are water features in each pool area, like cascading waterfalls etc but these did not work.
Stayed 27 nights in Feb 2024
Response from UTOPIA MANAGEMENT TEAM. on 26 Apr 2024
Dear Guests, Thank you for your comments and feedback. Best regards,

8/10 Good

Milan

Liked: Cleanliness, amenities, property conditions & facilities
Duplex room, cooking facilities limited, good fridge, seating uncomfortable , TV no youtube or Netflix, bed comfortable, bathroom nice but no where to put toiletries. 15 min walk to main area with shops and resteraunts, 20 mins to nice beach. Limited sunbeds and umbrellas by pool. Staff excellent and friendly.
Stayed 5 nights in Feb 2024
Response from UTOPIA MANAGEMENT TEAM. on 26 Apr 2024
Dear Guests, Thank you for your comments and feedback. Best regards,

10/10 Excellent

renato

Will stay there again
Stayed 8 nights in Nov 2023
Response from Utopia Managements Team. on 21 Dec 2023
Dear Renato, Thank you for your stay with us.Hopefully to service next time.

6/10 Okay

Darren

Liked: Cleanliness, room comfort
Lacks on amenities such as a toaster in room with a kitchenette/microwave containers/balcony, furniture/poolside furniture, apart from that nice room, nice hotel
Stayed 20 nights in Oct 2023

10/10 Excellent

Elli, Ann Arbor, MI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at one of the two-story luxurious villas, with its own infinity pool. The amenities were amazing and the staff were very helpful and knowledgeable.
Stayed 2 nights in Dec 2018
Response from Utopia Naiharn Resort Management on 2 Jan 2019
Hello! Thank you so much for your appreciation. I hope you will come with us again.

4/10 Poor

AUDREY

Disliked: Room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Adina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to motorbike rental which made it so easy to Get around
Stayed 10 nights in Jul 2023
Response from Ammy on 8 Sept 2023
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Nui/Resort Manager on 19 Dec 2019
Thank you for your recent stay at the Utopia Naiharn and your review. It's seem like we need to improve in some section, if you could let us know the point, it will be appropriated and we can improve our service.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018
Response from Utopia Naiharn Resort Management on 20 Dec 2018
Thank you for enjoying to stay with us. See you very soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Très déçevant..
Séjour dans une villa avec piscine privée alors que tout aurait pu être parfait il s avère que toutes les villas sont les unes sur les autres avec un vis a vis permanent dedans et dehors.. le resort s agrandi de deux nouveaux bâtiments donc il y a des travaux énormes juste à côté de 8h le matin a 23h parfois avec le marteau piqueur, cela donne aussi une grue qui passe juste au dessus de notre piscine quand on s y baigne ou des travailleurs qui vous reluquent...la villa est design mais les finitions sont bâclées(plomberie qui fuit, odeur d égouts insoutenables et carrelage cassé au fond de la piscine). Personnel jamais le meme d un jour sur l autre, gentil mais inefficace et pas arrangeant(2 jours pour réparer la wifi...), chek out a midi sinon 300baths de l heure... bref a éviter !
Stayed 5 nights in Dec 2018
Response from Utopia Naiharn Resort on 9 Dec 2018
Good day! We would like to acknowledge your review and we truly understand your statement. And we also wants to clarify some details, that our hotel has an ongoing construction on the other building because we are preparing something more special for our guest, very soon. We are very sorry if it leads to uncomfortable stay for you. But as soon as this finish we are still hoping that you can visit us soon, so that you can witness our big wonderful surprise. Also, WIFI is provided during your stay, and during the time you stay the government was fixing the electric wires at the streets and it results to interrupting our WIFI. But it dont happens, all the time. And, for late check out it will always be at 12nn, and more than that surcharge applies. We still hope to see you and make it up to you. Thank you so much for staying with us.