Princess Lagoon

This ended up being a very disappointing stay. There were some pros but not enough to make up for the cons. Note, WiFi barely works and cuts in and out often. Service: Check in was difficult. They were very rude and acted impatient when they were the ones who didn’t have the right rooms for us. They kept trying to make us take a smaller room than what we paid for and when we refused they got annoyed. When you called for towels or water, half the time no one picked up. If they did pick up and we asked for 2 towels they only brought one or if we asked for 4 water bottles they brought 2 - it didn’t make sense. Once we were in the lobby and we asked for water and they told us we had to go back to the room order from room service and then wait for them to deliver and then we could come back and hangout in their common area with the bottled water. House keeping only came and sweeped, made the bed, and picked up our old towels. They wouldn’t refill the coffee or other amenities unless we asked. Room: The room was a really nice size and clean. The beds were comfortable and air conditioned worked amazingly well. The only issue with the rooms was the water. There was only 10 minutes worth of hot water so if you’re showering back to back with your roommate, one person got a cold shower. Also, the water pressure wasn’t consistent, we would shower either really early or late so it can’t be explained by too many people showering at that time.

Wonderful idyllic resort amongst the jungle in a national park. Only negative was the seashells on the beach which made it a bit uncomfortable to walk on with bare feet. Great facilities and staff. It’s the Thai Four Seasons!

Nice hotel with beautiful views of the mountain and the staff is very good.