Search Palaces in Krabi

"Poorly maintained hotel. For example, they gave us a couple of towels with holes and when we requested new ones, they said that they’re waiting for more towels. The day after, they did exactly the same. The room was nice but also felt old due to maintenance and it was really dark. Bed was awesome and the room size is quite big. Location is excellent. In summary, hotel is ok, but with more maintenance it could be better."

"Fantastic beautiful resort, the staff were amazing and friendly, we will definitely be returning "

"This was one of the most disappointing hotel experiences we’ve had. The room had a very strong moldy smell that was impossible to ignore and made it uncomfortable to stay in the room for long periods. For a hotel that markets itself as a 5-star property, this is completely unacceptable. Even more concerning was the cleanliness of the bathroom. The shower, bathtub, and toilet were visibly dirty and clearly had not been cleaned to an acceptable standard before our arrival. Hygiene is the most basic expectation in any hotel, and certainly in one claiming a 5-star rating. The overall condition of the hotel feels extremely outdated and poorly maintained. While this property may have deserved a 5-star rating many years ago, today it unfortunately does not even meet the standards of a typical 2-star hotel. We hope management takes this feedback seriously and addresses the cleanliness and maintenance issues urgently, because the current condition does not match the expectations set by the hotel’s advertised rating."

"A very well run hotel, nice clean rooms, two pools and a nice"

"We stayed here twice, the first 2 night stay was great, this one night stay not as good. I've already reviewed our first stay and everything was great. This time it was down to the room which was in need of a bit of updating, but the worst thing was it's proximity to the sewerage system. We were only staying one night with a very early start to go to the airport. The room smelled 'drainy' when we walked in which the housekeeping staff had tried to mask with a room spray. the balcony which overlooked the pool didn't smell, but the wafts from outside the door side were awful. We should have asked to change room, but I hadn't booked this last night until fairly late on and I think the hotel was probably fully booked. Its a convenient stay for the beginning or end of your trip for good access to Krabi airport and everything else about the hotel and staff was good, but if you're given a room in the 6 block (our room was 6212) then ask to change, because we could smell drains all night in the room!"

"Great Hotel, great for families. Close to everything. Great selection for breakfast "

"Great location about 10 min walk to beach. Room was clean and pool was nice with poolside bar and happy hour. "

"Breakfast was fine"

"The room was very basic but all in all it was ok. The bathroom, however, was another story. The shower head holder was broken and didn't hold the shower head up, the water didn't drain, so we were standing in inches of dirty water when showering. No shower curtain or any type of partition so there was water everywhere after showering. The bathroom alone made the whole experience quite gross. The balcony door didn't lock and the curtain holder was broken, which made it hard to open and close. There was a constant bad smell in the room, like blocked drain, which might explain the shower not draining properly. If we needed anything (water, toilet paper), we were told we had to wait until 3pm the next day. The staff were not as friendly and welcoming as we are used to in Thailand, we haven't had this disappointing level of service before so we understand it's not typical for Thailand. On the plus side, the breakfast was good, Palm, the tour guy, was really nice and helped us organise a boat trip and the outdoor aesthetic is very nice. We will not be returning to this hotel unfortunately. "