For the most part, hotel desk staff were helpful and tried to remedy problems, however, during our 3 day stay, we were given a couple fresh towels, that's IT ! We had to get blankets from the desk, had to get clean towels from the desk on our third night, and the room was NEVER serviced during our stay ! I was told that the housekeeping staff 'walked out' by the desk clerk when I complained about the condition of the room.This hotel needs a very deep cleaning from carpets to walls to fixtures ! In fairness to the staff, they advised me on check-out to contact the management, which I did. Ashley was VERY helpful , and very apologetic for our problems and issued a refund for one days stay, which was satisfactory . I suggest checking with the hotel directly to see if they have resolved their staffing issues. As far as the area, Portland has become a sewer, homeless camps fill the area as does trash of ALL kinds. A disappointing trip for sure !