Search Hotels Near Mitzi E. Newhouse, New York

"Staff was very friendly "

"The room was not as nice as I expected given the way the lobby and photos look online and the price of the rooms. The cleaning staff were the friendliest people on the staff, otherwise everyone was a little rude. Never felt like I had their full attention, the doormen opened the door for you only half the time (hands were full with a baby) and the rooftop staff were rude about us wanting to eat there with a baby. The AC in my room did not work, I called down to the front desk twice and each time someone was sent up quickly but unfortunately they did not spend the time to look into the issue and the AC was never fixed. "

"The staff is amazing. The whole experience was very smooth. The exterior and lobby area are really shabby looking though. Could use a big upgrade on the lobby lighting and exterior. We thought it was a much shabbier place when we originally arrived because of that, but it really grew on us the longer we stayed, because of the staff and room. Overall very doable hotel. Reminded me of a good no frills but very clean and reliable European hotel. "

"Perfect location! Great views from room"

"Yes"

"Hotel was in a great location. It is very big and the staff was always available. The elevators were great as this isn't always the case with big hotels. The entrance inside is very nice. "

"This hotel was a haven in the midst of Times Square. It was clean, the staff was helpful, and the bar had delicious options."

"The thermostat was very inconsistent - varied from 78 to 63 - after trying to reset it."

"We booked this same day. Was pleasantly surprised by the size of the room, as it was larger than expected. The toilet was not flushing very well, called the front desk and someone came up immediately to fix it and it was fine. Appreciated double beds and the location was good. Check in and check out was really easy but when we left the lobby was packed so its a popular location. Good value for the money and would stay here again. "