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Best Western Melbourne City

Photo gallery for Best Western Melbourne City

Reception
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board
Matchbox | Individually decorated, individually furnished, iron/ironing board
Shoebox | Individually decorated, individually furnished, iron/ironing board
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board

Overview of Best Western Melbourne City

Best Western Melbourne City

3.5 star property

8.0/10 Very good

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk
Map
16 Spencer Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre5 min walk
  • Popular LocationCrown Casino and Entertainment Complex6 min walk
  • Popular LocationBourke Street Mall18 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

Room options

About this area

Melbourne

In the entertainment district, Best Western Melbourne City is in Melbourne Central Business District, a neighbourhood in Melbourne with great shopping. Travellers who have shopping on the agenda can visit Melbourne Central and The District Docklands. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Marvel Stadium - 11 min walk
  • Eureka Tower - 15 min walk
  • Bourke Street Mall - 18 min walk

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 19 min drive

About this property

Best Western Melbourne City

3.5-star hotel located in Melbourne Central Business District
Located close to Crown Casino and Entertainment Complex, Best Western Melbourne City provides a rooftop terrace, a library and dry cleaning/laundry services. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy perks such as:
  • Books, concierge services and free newspapers
  • Luggage storage, tour/ticket information and a TV in the lobby
  • A lift, a front desk safe and a 24-hour front desk
  • Guest reviews speak highly of the proximity to shopping
Room features
All 114 individually furnished rooms offer comforts such as air conditioning, in addition to amenities such as free WiFi.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 984 ft (AUD 25 per day)

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Books
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of AUD 30 per pet, per night
Welcoming dogs and cats only
1 per room
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 68932034202
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 per room). There's a fee of AUD 30 per pet, per night.

How much does it cost to stay at ?

As of 10 Dec 2022, prices found for a 1-night stay for 2 adults at on 10 Jan 2023 start from ₹5,692.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Best Western Melbourne City?

Check-in is from 3:00 PM - anytime.

What time is check-out at Best Western Melbourne City?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Spencer Street Station is 6 minutes by foot and Flinders Street Station is 14 minutes.

Can I cancel my reservation for free at Best Western Melbourne City and receive a full refund?

Yes, Best Western Melbourne City offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Melbourne City cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.0

Very good

Rating 10 - Excellent. 324 out of 1002 reviews" "
" "10 - Excellent 32%
Rating 8 - Good. 437 out of 1002 reviews" "
" "8 - Good 44%
Rating 6 - Okay. 162 out of 1002 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 52 out of 1002 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 27 out of 1002 reviews" "
" "2 - Terrible 3%

8.2/10

Cleanliness

8.7/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Excellent

Ebony
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location that's close to Southern Cross station, right across the road from a tram stop, many food places nearby and the Crown complex is just a short walk away. The staff were friendly and although the room was small, it was very clean and had all the amenities we needed. I would definitely stay here again!

6/10 Okay

Fehintoluwa Joy
Business traveller
Liked: Staff & service, property conditions & facilities
Some small basic toiletries like tooth paste, body lotion was not available.

8/10 Good

Wilhelm
Travelled with partner
Liked: Amenities, property conditions & facilities
Very small Room, But Clean. No Curtains on Windows. Cafe Shut. Best part is Easy to Transport, Tram and Trains and Skybus to Airport.
Stayed 4 nights in Nov 2022

6/10 Okay

Giulia
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night and it did the job. We were out in a corner room with no window which made the room quite dingy. It was perfectly fine for what we needed.

10/10 Excellent

Gary
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Handy to station and transport
Stayed 2 nights in Oct 2022

6/10 Okay

Azim
Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Beside location, there is nothing really positive about this. Small room, small washroom and old looking carpet.
Stayed 2 nights in Oct 2022

6/10 Okay

Ann
Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. No on site facilities. Tired decor. Smallest bathroom
Stayed 3 nights in Oct 2022

6/10 Okay

david
Business traveller
Liked: Staff & service
Disliked: Amenities
The shower was terrible. Hot cold hot cold and the bathroom was as big as a phone booth.
Stayed 1 night in Oct 2022

8/10 Good

Mark
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, clean and simple. Good service and decent value.
Stayed 1 night in Oct 2022

8/10 Good

John
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for railway.
Stayed 1 night in Oct 2022